© 2015 center for talent innovation embargoed research- confidential global executive presence:...

© 2015 Center for Talent Innovation Embargoed research- CONFIDENTIAL

Global Executive Presence: Projecting credibility across distance and difference

Ripa Rashid Senior Vice President, Center for Talent InnovationManaging Partner, Hewlett Consulting Partners


Executive Presence Publications


Multicultural / multinational professionals

have what it takes

3

Of employees across our eleven-market sample…

79% are willing to go the extra mile for company success

70% aspire to a top job in

their profession

77% are proud to work for

their company


Yet they continue to stall out

4

Of employees across our eleven-market sample…

49% feel stalled in their careers

48% do not feel that they have been given career development

opportunities

48% feel that their talents are not

recognized at their companies


5

The Missing Link Between Merit…and Success


6

Projecting Credibility Globally is All about EP

To be perceived as “executive material,” rising multicultural talent needs to:

Act like a global leader (Gravitas)

Sound like a global leader (Communication)

Look like a global leader (Appearance)

47%

27%

27%

Which do you believe contributes the most to ex-ecutive presence?

Gravitas Communication Appearance


7

Gravitas is the Heart of the Matter

AppearanceCommunication

Gravitas

Top gravitas behaviors that confer EP globally

(All markets)

1. Demonstrating integrity (71%)

2. Inspiring a following (60%)

3. Demonstrating authority (58%)

4. Demonstrating an ability to work across difference (56%)

5. Demonstrating EQ (56%)

6. Establishing reputation and status/title (53%)


Global Leaders Modify Their Gravitas Depending on Their Stakeholders

8

Senior leaders

Team members and clients

B

Global Executive

PROJECTING CREDIBILITY:THE EP PIVOT

Horizontal Pivot

Vertical Pivot

A

The Double Pivot

What makes multicultural talent credible to senior leaders at headquarters differs from what makes them credible to team members and clients in locally and around the world


1. Demonstrating integrity

2. Inspiring a following

3. Demonstrating emotional intelligence

4. Demonstrating an ability to work across difference

5. Demonstrating authority

6. Establishing reputation & status/title

9

Pivoting among stakeholders demandsCultural Intelligence

US and UK Senior Leaders

1. Demonstrating integrity

2. Demonstrating authority

3. Demonstrating an ability to work across difference

4. Inspiring a following

5. Establishing reputation & status/title

6. Demonstrating emotional intelligence

Top gravitas behaviors that confer EP

Local Markets (Brazil, China, Hong Kong, India, Japan, Russia,

Singapore, South Africa, Turkey)All Respondents


10

EP varies by gender and country


Demonstrating Authority

11

How leaders are expected to demonstrate authority

In an assertive way In a reserved way

Male

Female

82%

44%

18%

56%

Male

Female

78%

60%

22%

40%

India

US

Male

Female

77%

69%

23%

31%UK


Male

Female

52%

43%

48%

57%

Demonstrating Emotional Intelligence

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How leaders are expected to demonstrate emotional intelligence: by acting in response to…

Others’ emotions

Male

Female

64%

33%

36%

67%

Male

Female

59%

46%

41%

54%

China

Hong Kong

Male

Female

48%

38%

52%

62%India

Their own emotions

Singapore


The Double Pivot Pay-off

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74%61%

75%65%

I am satisfied with my progressionTeam leaders who…

(All markets)

Team leaders whose EP has won them the credibility and the trust of

their global team enjoy greater career advancement

Employees whose EP has won them credibility and respect in

headquarters enjoy greater career advancement

HORIZONTAL VERTICAL


TacticsDemonstrating Authority

Take time to get to know a team member in his/her own context.


TacticsDemonstrating Emotional Intelligence

Ask questions, listen carefully to the answersNobody trusts a know-it-all. Demonstrate you’re respectful of knowledge that exceeds your own and won’t act without soliciting it

Show vulnerability to create trustOffer up stories of your own miss-steps: it telegraphs self awareness, humility, courage, and confidence

Be flexible in your styleRealize that every culture has a different way of leading with impact; adaptability is key in becoming an effective global executive


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Communicating Effectively


Communication is key

17

Gravitas

AppearanceCommunication

Top communication behaviors that confer EP

globally(All markets)

1. Speaking well (65%)

2. Delivering a compelling message (58%)

3. Commanding a room (55%)


How to Demonstrate Superior Speaking Skills

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For women

By speaking English well

By speaking multiple languages fluently

For men

US

UK

Women in Hong Kong should speak multiple languages, men should speak English

China Hong Kong

India

South Africa

Singapore

US

UK Singapore

Hong Kong

China India

South Africa


How to Deliver a Compelling Message

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For women

By sharing the conclusions directly

By guiding listeners to the conclusion

For men

US

UK

Men can direct, women should guide

China

Hong Kong

India South Africa

Singapore

US UK

Singapore

Hong Kong

China India

South Africa


How to Command a Room

20

For women

By being loud or forcefully showing presence

By being soft-spoken and facilitating others’ dialogue

For men

US UK

Men in Hong Kong, China, and Singapore need force to command a room

ChinaHong Kong

India

South Africa

Singapore

US UK

Singapore

Hong Kong

China

India

South Africa


TacticsCommunicating Effectively

Be as clear and simple as possible about what you intend to accomplish together

Allow the other party to rephrase what you’ve said, to ensure you’re on the same page

Acknowledge the possibility of misunderstanding Miscommunication happens so acknowledge when you or your team member may be confused

Express yourself in culturally appropriate ways Be aware of cultural norms around greetings and business interactions

Have awareness of cultural differences in virtual and face to face interactions


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Nailing your Appearance


Appearance is the first filter

23

Communication

Gravitas

Appearance

Top appearance behaviors that confer EP globally

(All markets)

1. Looking polished (40%)

2. Exhibiting style and flair (37%)


24

Virtual EP


Challenges for Global Leaders: the Virtual Environment

25

50%

30%

14%

5%

What percent of your team leader’s commu-nication with you is…?

(Employees at multinational companies)

In personVia email or other text-based systemVia telephone or other voice-based systemVia videoconference or other video-based system

• Biggest challenges of working virtually with team members on video- and voice-based systems:

- Technological problems (71%)- Not everyone pays attention

(47%)- It is hard to gauge people’s

emotions (43%)- Not everyone contributes (42%)

• While on a business-related conference call:

- 61% of employees have responded to emails

- 53% of employees have surfed the internet


TacticsOptimizing Virtual Collaboration

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• Distribute pre-reads that communicate key talking points and allow for careful reading before the meeting

• Share an explicit agenda prior to the meeting

• Record meetings and make them available afterwards

• Use meetings to discuss rather than present information

• Insist everyone is video-enabled and visually present


Know when to meet in person

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Millennials are more likely than Gen Xers to say that initial meetings and impromptu socializing are necessary to do in person

• Initial meetings

• Team building

• Conflict resolution

• Performance reviews

Based on our study, the following interactions should been in person to convey competent leadership and build team bonds:


Next Steps

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Available online as softcover and eBook

• Follow the Center for Talent Innovation @TalentInnovate and Sylvia Ann Hewlett @SAHewlett #globalexecs2015

• Visit our web site to view infographics and key findings from our research http://www.talentinnovation.org

• Email us for questions on this or future Master Class sessions [email protected]

http://www.talentinnovation.org/

http://www.talentinnovation.org/

mailto:[email protected]

© 2015 center for talent innovation embargoed research- confidential global executive presence:...

Documents

multicultural talent

global leader appearance

global leader gravitassound

monstrating eq

executive material

takes3of employees

market sample49

out4of employees