© 2014 her majesty the queen in right of canada (canadian food inspection agency), all rights...
TRANSCRIPT
© 2014 Her Majesty the Queen in Right of Canada (Canadian Food Inspection Agency), all rights reserved. Use without permission is prohibited.
Strengthening Canada’s Food Safety System
CASA 99th Annual Educational & Training SeminarApril 20-23, 2015James CrawfordArea Director GeneralOntario Operations
Objectives
• Share progress on CFIA’s transformation agenda
• Highlight changes in the Operations (delivery) Branch to position inspection for the future
• Share experiences along the way
• Highlight recent food safety activities and trends in Canada
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Perspective: Canada – US Trade
• World’s Largest Trading Partnership $576 Billion
• 80% of Canadian exports go to the US.
• Over 50% of Canadian imports come from the US
• Over 22% of US exports are bound for Canada
• Over 16% of US imports come from Canada
• Canada is the number one foreign market for goods and exports for 36 of 50 states
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CFIA - What we do ….
Food Safety
Animal Health
PlantHealth
Safeguarding Canada’s food supply All food sold in Canada: domestic and imported Health and safety, nutrition, labelling
Protecting Canada’s animal resource base Livestock, poultry, fish and seafoodAnimal feeds Imports, exports and domestic production
Protecting Canada’s plant resource base Crops, forests, horticulture, greenhouses,
nurseries Seeds, fertilizers, plants with novel traits (GMOs)
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Our People
Approx. 7,200 dedicated and highly trained professionals work across Canada.
We have:18 regional offices160 field offices
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Key Drivers for ChangeA lot has changed since the CFIA was established in 1997•Modernizing the food safety jurisdiction to include non-federally registered importers and other sectors
•Our legislation and regulations are outdated and cumbersome
•Canadian grocery stores now stock food from around the world
•Consumers expect more information about how food is produced, what it contains, and how safety is being assured
•Emerging technologies and trends in food production and processing
•We need to keep pace with our international trading partners
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The Opportunity
• Canada’s food safety system is considered among the world’s best – but it can be improved
• To meet and exceed the needs of today’s consumers and industry, the CFIA is transforming to make enhancements in the following key areas: Stronger, more consistent rules More effective inspection Renewed commitment to service More information for stakeholders and consumersTransformation is a highly consultative, multi-faceted, multi-year
initiative that will ultimately shape the Agency’s future and facilitate sustainable improvements to food safety for Canadians -
It’s important that we “get it right”.
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Stronger, More Consistent Rules
• What’s changing: The Safe Food for Canadians Act was passed in
November 2012 and associated regulations are expected to come into force in 2015
We are moving from 4 statutes and 13 sets of regulations to 1 statute and 1 set of regulations
• What it means: Safety controls are better able to manage risk
More consistent, less complex requirements for industry
Stronger consumer protection
Greater focus on prevention
A Changing Environment Calls for a New Approach
• Moving to a preventive system whereby risk and resources are consistently managed across commodities
Local to national perspective
Inspection versus administration - effective use of resources
Enhance ability to target risk
• Enhanced inspection and program delivery
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Achieving Transformation
Desired end state requires the CFIA to:
• evolve, adapt and change to deliver inspection in a modern environment
• monitor, measure and report on performance of system
Inspectorate needs to be:
• Trained and knowledgeable
• Technology enabled and mobile
• Predictable and consistent in decision-making
• Organized and structured to carry out consistent inspection across business lines
• Effective and service oriented
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Fitting It All Together
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Technology
• Infrastructure and tools• Inspection system:
export certification, imports
• Science• Tools: tablets,
sharepoint
Functional Overview
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EXTERNAL / CLIENT FACINGINFORMATION REPOSITORIES
Content Management System
General Public
Registered Industry Clients
RegisteredOGDs
RegisteredITPs
RegisteredDelegates / ASPs
Clients
…
CFIA NESC
INTERNET
Inspector
Supervisor
Finance
CoA Agent
Management
CFIA Roles
CoE Agent
CFIA NESC
INTRANET
CoE SME
…
Public Portal
Taxonomy / Content Domains (General Information)
How To Guides
Enterprise Security Authentication Service (ESAS) & Secure Perimeter
Export Requirements …
INTERNAL/ CFIA FACING
Registration
Business Portal (B2G)
Data Exchange (Upload/Download)
Register Manage Access Rights
R&R Engine ManagerExport
Requirements Admin
Case Management [TYPES]
Client & Establishment
Profiles
Registration & Access RightsAdministration
Dashboard & Reporting
ExportApplications
(WIP)
ApprovedExports
ExportRequirements
Approval
Non-ComplianceCases /History
InspectionCases /History
Existing
Roles & Access Rights
Matrix
ExportExport (Applications)
View Export Requirements
Create (New) Review/Edit Applications
Template Mgmnt Submit
Dynamic Application Build Payment
(RGBB)
Print Certificates
ITP Portal (G2G)
Review Exports (Certificates)
Review Permissions (Certificates)
PermissionsPermission (Applications)
Create (New) Review/Edit Applications
Template Mgmnt Submit
Dynamic Application Build Payment
(RGBB)
View Permission Requirements Print Certificates
PermissionApplications
(WIP)
ApprovedPermissions
PermissionRules
Approval
PermissionRules Admin
[ Export ] [ Permissions ]
[ Inspection ] [Non-Compliance]
Application Mgmnt(Queue)Financial
Reconciliation
Export Approval
Certification Generation
Application Mgmnt(Queue)Financial
Reconciliation
Permission Approval
PermissionGeneration
Inspection Triggers
Inspection WorkbookPreparation
Inspection Results
Non-Compliance Workbook Prep.Non-Compliance
Results
Dashboard & Reporting
ITP Data XChange
Workload Management [E] [P] [ I ] [NC]
Public Content
CFIA CoE
CFIA CoA
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What it will look like (Registration)
• All entities that deal with CFIA will be registered in ESDP (e.g., industry clients, brokers, alternate service providers such as accredited veterinarians and laboratories, and individuals).
• The registration process will establish a client profile for the entity and establishment profiles for each of the entity’s production facilities (e.g., production lines, fish farms, abattoirs, grain elevators).
Profile information will include, for example, client name, client type, corporate structures, business activities, Canada Revenue Agency (CRA) Business Number, billing addresses, contact names, language preferences, credit status, and risk ratings.
This will facilitate analyses of clients by type, by region, and by business activity.
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What it will look like (Permissions)*• CFIA grants entities various types of “permissions”, which essentially are a “right” to do something (e.g., permit to import cheese, permit to handle specified risk material, permit to operate a hatchery, and licence to operate an establishment).
• ESDP will support a standard process for issuing or renewing permissions across all programs (food, plant, and animal). Industry clients will apply for or renew permissions online with each submitted application creating a case file in ESDP.
• Workflows manage and track the approval lifecycle, relevant attestations and decisions will be documented in the case file, and resulting permissions will be issued electronically.
• Industry clients will be able to monitor and track the progress of their applications online.
* The final state is dependent on the outcomes of the Regulations’ Modernisation initiative
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What it will look like (Export Certification)• Exporters (or brokers on their behalf) will apply for export
certificates online (or through a bulk upload).
• Each application will create a case file in ESDP. Accredited veterinarians and laboratories will be able to upload attestations into the application case file.
• Inspections of goods, if required, will be triggered, assigned, scheduled, executed, and linked to the case file.
• Workflow to validate and adjudicate applications will be automated, decisions will be documented in the case files, and resulting certificates will be issued electronically (with minor exceptions for low-volume markets).
• Industry clients will be able to monitor and track the progress of their applications online.
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What it will look like (Work Flow)
• Inspections can be triggered by applications for permissions or export certificates, regulated imported commodities, complaints or referrals, risk-based surveillance and compliance verification programs, and follow-on tasks from inspections or enforcement actions.
• A case file will be created in ESDP for each new inspection (may be created automatically from another ESDP function or manually if originating outside of ESDP).
• A standard information profile will define the scope, priority, and urgency of each case. ESDP will queue new inspections for assignment.
• An inspection supervisor will review queued inspection activities and tasks and will assign them to the appropriate inspector.
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What it will look like (Inspection)• Inspectors will have access to or will be able to download inspection procedures,
compliance history, records of decisions, and other documentation relevant to
the inspection (via desktop, laptops or hand held devices).
• An inspection task checklist tailored to the objectives of the inspection will guide
the inspector’s work. As inspectors undertake inspections, which could include
making visual observations, evaluating records, interviewing personnel,
sampling, and testing, they will record findings, and upload any evidence
collected into the inspection case file (e.g., pictures, scanned documents, and
videos).
• Inspectors will update ESDP with tracking information for any samples collected,
and laboratory results will be linked back to the case file in ESDP.
• A standard ESDP-generated inspection report, including any Corrective Action
Requests (CARs), will document the inspector’s findings for discussion with
clients.
• The use of standardized task checklists, and evidence gathering and
documentation guidelines, will promote inspection quality and consistency.
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Screen ShotsCanada.ca
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Transforming the Inspectorate Through…
Training
• National training – supervisors Pilot of 2 week program to reinforce consistent nation-
wide approach
• Pre-requisite inspector training (PREP) – new inspectors
6 week residential training for new inspectors mandatory prior to appointment
• Consolidation of core and technical training in a national, centralized approach
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Tools: Rugged Devices
• Realities of the operational environment
• Tools must withstand and support work of the inspectorate:
enable business activities - automation and mobility
• Panasonic ToughBook Used for note-taking, data/image capture for objective evidence Can be used as a computer with keyboard or as a tablet Able to synchronize data if captured offline
Durable: Tough shell, can be sanitized, long battery life
Versatile: Portable, take pictures and video, print off-site, sunlight readable display, pen-enabled, rotational screen, GPS
Integrated: work with Agency applications, access contact list
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Tools: Mobile Devices
• Mobile technologies challenge traditional thinking about work work is where you are (e.g. plant, office, car)
• Enable Agency to operate in a modernized environment
• Supports Agency vision of ‘inspectorate of the future’ through 3 key elements: Automation
Integration
Increased mobility
• Laptops, tablets, cell or combination
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Culture
• GOAL: positive, overarching operational culture “Courage, Rigour, Respect”
Community cultures of excellence: leadership, delivery, advisory, service
• Supporting, promoting and reinforcing expected behaviours
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Structure
Modernizing the inspectorate:•Team-based with broad inspection activities and capacity at different levels
Match skills with tasks
Allow focus on inspection decisions and leadership
General inspection versus specialists
Inspection versus inspection verification
•Increase focus on service delivery Service units – e.g. Centre of Administration and National
Import Service Centre
Allow capitalization on expertise
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Structure: Centres of Operational Guidance and Expertise (COGE)
• Recognizing the link between the provision of program interpretation and advice and the development of operational guidance, these functions have been consolidated in a national overarching structure: the Centres of Operational Guidance and Expertise (COGE’s).
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• Focused on providing consistent advice and operational guidance to the inspectorate
enables a more effective relationship between the experts in the Agency who
design program policy and those who develop and advise on operational
processes and guidance to support program policy
improves service to industry through a more consistent application of regulatory
authorities and a coordinated approach to identifying and addressing gaps
industry will benefit from consistent program interpretation from the inspectorate
Inspector
Seeks clarification
from:
Industry
COGEsSeeks
clarification from:
Provides direction, guidance,
interpretation
Structure: Centres of Operational Guidance and Expertise (COGE)
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National Service Centre and Inspection Schools (NSCIS)
Centres of Administration
Business Functions:•Client services and management of requests for Plant Permits, Animal Health Permits, Food Licenses • AMP and Meat Registrars and Data Management Transformation •Permissions•Registration•LMS ver 2
National Service Centres
Business Functions:•Client services and management of requests for importation of food, plant, animals (and animal by-products) to Canada
Transformation •Import Design•Export Service Centre (NESC) implementation
Destination Inspection Services
Business Functions:•Client services and management of requests for quality inspection services for fresh produce•Licencing of fresh produce dealers in Canada• Surge capacity for some activities • Transformation •Defining culture in Service Admin.
Inspection Schools
Business Functions:•Planning of PREP schedules, facilitators and student intake•Branch review;/adjustment o curriculum•Budgets and travel administration •Talent feedback to recruits and to home supervisor• Transformation•Culture
Structure
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At the area level, have realigned roles to allow for different levels of management to concentrate on appropriate management and leadership tasks.
• Focus on oversight of corporate, horizontal functions within the areas.
• Responsible for assets, relationships with provincial and federal counterparts, resource management, human resources issues and leadership, within their respective areas.
Report to the Vice-President
• be the final decision maker with regard to inspection decisions,
• Accountable for the overall quality of inspection delivered
• Responsible for issues management. ACI’s will report to the Area Director
General in their area.
• The RCI’s will play a dual role. • Will be responsible for overseeing inspection delivery and making inspection decisions • Will also be responsible for supporting corporate, relationship and leadership functions.
These positions will report to the ADG but will have a functional relationship with the ACI on inspection and inspection issues.
Area Directors General(formerly Area Executive Directors)
Area Chief Inspector(formerly Area Associate Executive Directors)
Regional Chief Inspectors(formerly Regional Directors)
Operations Branch Quality Operations Branch Quality System (OBES)System (OBES)
• The OBES will replace the Quality Management System (QMS). OBES will be based on ISO 9001: 2008/2015 and will include the key elements necessary to provide a high quality inspection service.
• The goal of OBES is to assess that Operations Branch personnel delivers our compliance and enforcement activities consistently in order to meet the needs and expectations of our stakeholders.
• Products, processes and services required to deliver quality services will be documented in an Excellence System Manual.
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Inspection Verification Office Inspection Verification Office (IVO)(IVO)• IVO will conduct verifications against risk based
predetermined set of criteria.
• The IVO will provide an unannounced verification function of inspection delivery at arms length from the line inspectors.
• The goal is to verify that a consistent level of rigour is applied in inspections of regulated parties across the country and that inspection activities are effective.
• A total of 30 verification officers will be deployed across Canada by this fall.
• When all teams will be in place, we are planning to conduct between 120 and 160 verifications per year.
• IVO will initially conduct verifications in meat establishments and will expand to other food commodities over the coming year.
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IVO vs OBESIVO vs OBES
• IVO looks at a sample of establishments, reports on findings and performs trend analysis to identify potential improvement opportunities.
• OBES validates that the trends identified by IVO, prioritized by IGO and endorsed for action by OEC have been successfully implemented across all comparable CFIA inspection activities.
• OBES is the systematic way of assessing the system to verify that inspections are conducted as per the Operational Directives and are effective in reaching the program objective(s) or outcome.
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Food Outbreaks and Recalls•High Profile Recalls - All major US
recalls have similar and direct impact in Canada
•Many food related outbreaks are felt or have impact on both sides of the border
•Exchange of information is critical!!
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Recall Statistics
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Recall Statistics
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Recall Incidents by Area of Concern from April 2013 to March 2014
179
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77
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Allergen
Chemical
Extraneous Matter
Microbiological
Other
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Recall Incidents by Class from April 2013 to March 2014
82
96
139 Class I
Class II
Class III
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Examples of Recent High Profile Recalls with US
Implication
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Sharing of Information with the USA• When a product recalled in Canada was
made or sold in the US, the CFIA’s Office of Food Safety and Recall informs counterparts in the USFDA or USDA as appropriate.
• Similarly the US authorities notify the CFIA when a product recalled in the US has been distributed in Canada.
• When traceback findings determine that the implicated product was imported from the US, all of the pertinent information is forwarded to the appropriate US authority for their information and any follow up as deemed necessary.
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Chia Seeds and Sprouted Chia Seed Powder• The CFIA was notified by the Public Health
Agency of Canada of an outbreak of Salmonella illnesses in Canada and the US.
• From May 31 to June 25, 2014, CFIA recalled multiple products containing the implicated chia seed powder, many of which were shipped internationally.
• By the time the outbreak investigation concluded, a total of 63 illnesses in Canada and 25 illnesses in the US were reported to be linked to this event.
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Caramel Apples
• The USFDA informed the CFIA of an outbreak of Listeria monocytogenes and shared their investigation findings.
• CFIA recalled the implicated caramel apples that were distributed in Canada and fresh apples implicated subsequently by the US investigation.
• By the time the outbreak investigation concluded, one illness in Canada, and 35 illnesses and 7 deaths in the US were reported to be linked to this event.
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Peanut in Cumin
• The CFIA detected peanut-contaminated spices blended in the US through a routine monitoring sample.
• The CFIA notified the USFDA of the issue and of two associated Canadian recalls with US distribution.
• The USFDA conducted food safety investigations and identified other peanut-contaminated spice products.
• In two instances, products recalled in the US were shipped to Canada and triggered Canadian recalls.
• No Canadian illnesses were associated with this event.
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