© 2014 consystent infotech all rights reserved · about consystent infotech consystent infotech is...

About Consystent Infotech

Consystent Infotech is a leading Business Process Management

company based in Bangalore, INDIA serving clients across America,

Europe and Asia Pacific.

Consystent was founded in 2004 by three young professionals.

Consystent Infotech has been assisting clients across America, Europe

& Asia Pacific for more than 10 years now.

Consystent has rapidly expanded to accommodate more than 150 full-

time employees and more than 50 consultants – all working towards

the single goal of achieving Business Success for our valued clients

across the world.

Vision: To lead the global BPO, KPO & IT markets with the focus on

successful business process re-engineering and management.

© 2014 Consystent Infotech

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Management Information Adarsh Prasad J V – President & CEO As the President and CEO of Consystent Infotech, Mr.Prasad has headed the company

since its inception and taken it to appreciable heights within a short span. He is responsible for overall corporate management and strategic direction, and also takes an active interest in implementing Total Quality Management across the organization. Adarsh holds a BE degree in Computer Science and brings more than a decade’s specialization in the fields of IT and management. A visionary from the beginning, he joined hands with Mr. Srinand Kaushik and Mr. Sunil Kumar in 2004 to form a new venture and provide Next-Generation Outsourced Services for a wide array of industry verticals. Based on his market insights and consulting expertise, Adarsh mastermind the success roadmap – so that global corporations may leverage the competitive advantage of offshore business process outsourcing (BPO), enjoy more collaborative relationships, and retain better control over operating models tailor-made for each project.

Srinand Kaushik – Founder & Vice-President Srinand Kaushik, Founder and Vice-President of Consystent Infotech, leads the team

from the front, while his high-spirited enthusiasm, power of innovation, and sound technical background remain the key drivers behind the company’s success. Srinand has specialized in Computer Science and worked as a technology and management leader with prominent software giants. More than a decade of experience has helped hone his skills in corporate planning and business strategy formulation – ensuring that the company and its valued clientele may benefit from the enormous potentials of offshore-based BPO. With his expertise in software/application development and business analytics, Srinand has made significant contributions in providing low-cost, high-value service delivery models and taking the company to great heights.


Management Information

Sunil Kumar – Chief Technology Officer As the Chief Technology Officer, Mr. Sunil Kumar is responsible for the entire range of

IT activities across the organization and remains actively involved in all strategic decisions of the company. His specialization in Computer Science and more-than-a-decade-long acquaintance with the IT industry provide an edge for efficiently catering to different industry verticals. In his present role, Sunil streamlines the IT functioning of the company, integrates new technology platforms, and incorporates latest tools & equipment to facilitate smooth and steady workflow on par with international standards.

David Paul – Vice-President, Business Development As Vice-President, Business Development, Mr. David Paul defines the company’s

strategic vision and plans effective, goal-oriented measures. David holds a post-graduate degree in Economics and Business Administration with specialization in Sales and Marketing. He had aptly started his career with a software major in the IT city of Bangalore and then held a key position in the management team to rise further in the BPO industry. With Ten years of rich work experience in the BPO sector, David has led all crucial offshore operations and made Consystent Infotech a resounding success.


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Service Delivery Model

Core Process

Support Process

Measurement &

Data Collection

Technology

BPMS: The process

Management

Methodology

DFSS

Designing for Customer Impact

DMAIC

Continuous Improvement


Document

CTQ’s Develop

Dashboards

1 2 3 4 5 6 7 8 9

Create

Process

Mission

Document

Process

ID Process

Measures

Create

PM System

Data

Collection

Plan

Performance

Monitoring

Improve

Process

Infrastructure Implementation Execution

Laying The Foundation Outside In….COPIS Designed for Six

Sigma(DFSS) VOC Process drives

continuous Updation of CTQ’s and the process

Is the Operating System

Ensure we can collect Data around all our measures

Accurate and Reliable data

collection

Performance made visible around measures

Operating review processes for understanding cause and effects

CI to fix gaps Resourced action plans Roles, Responsibilities and

accountability

VOC Validation Loop

Aligning Process Goals with Key Customer Requirements

BPMS Deployment

Consystent Service Offerings


E-Commerce Services

Customer Support Services

Back-Office Services

Back-Office Services

We offer a full suite of Back-Office Services to help you carve a niche in the highly competitive marketplace.


Data Entry Services

Data Entry & Conversion :

Online & Offline Data Entry

Data Mining & Research

Lead Generation & Management

CRM Data Entry & Management Services

Image Processing

Data Conversion

Catalog Data Entry Services

Directory Services

Data Enrichment Services

Form Processing

Document management

Data Cleansing

MSDS Data Entry Services

XML Data Entry Services

MS Access Data Entry Services

Tools & Technologies

Maximizer CRM

VTiger

Free CRM

Sales Force

Abby OCR

MS Office Tools

MS Access

Photoshop

Custom Softwares / Applications


Wine Data Processing & Management:

Wine Database creation & Maintenance

Wine Research, Entry, Review, Validation & Cleanup

Research Important Attributes for every wine and enter them into a database ( e.g. Accolades ,Tasting Notes, Vintage, Varietal , Wine Type , Country, Region Appellation, Food pairing, Label Image etc..)

We have worked on Cabernet Sauvignon to Sparkling, from Napa Valley to Alexander valley and from countries like New Zealand, Australia, USA and many European countries.

Inventory Management Services :

Sales Order Processing & Tracking to fulfillment

Raising Purchase Orders to Suppliers, Manufacturers & Tracking them

Inventory Tracking & Placing Orders once items reach Re-Order Levels

Coordination with Pick-up & Delivery services for Items movement & delivery

Charting out dependencies & ensuring timely Order Fulfillment


Wine Data Processing & Inventory Management

Social Media & Document Management Services

Social Media Management :

Create Accounts in different Social Networking websites ( Facebook, Twitter, Google+, Linked In) & Maintain them

Submitting posts on a regular basis on the topics suitable to the client to attract visitors to the social media accounts

Keeping Track of accounts who have liked or commented/followed the topics on the social media pages and also send out a report to the client on a weekly basis. The report will provide details of the accounts & their associated comments

Monitoring competition on a regular basis & keeping the account up to date based on the latest trends

Document Management Services :

Electronic Document Management Systems (EDMS) speeds up communication processes and enhances business productivity through effective information sharing among stake holders.

From data processing and digitization through to formatting, indexing, database creation, storage, and retrieval – we offer a full range of cost-competitive, high-quality document management services to put you in total control of the information flow/process of your organization.

Consystent Infotech specializes in document lifecycle management and creates effective document directories/databases – thoroughly quality-checked, completely secure, and instantly accessible from multiple locations.


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Gaming Services

Operations Support Game Administration & Moderation

Player Registration / Activation

Deposit Approvals Increase

Live Chat

Virtual Gamers – User Engagement Deploy Gamers to play Multi-player games

Gaming Team round the clock to ensure users are kept engaged on the platform

Review logs and provide feedback to the Operations & Design team

Ensure that User Gaming Quality and Experience is Improved

Game Analysis & Testing Services Focus Group

Analysis

Functionality Testing

Usability Testing

Multiplayer Testing

Device-based Testing

Ad Hoc Testing

Version Verification, Alpha & Beta Testing

Compatibility Check

Platforms

iOS

iMAC

Android

Symbian

Windows

Linux


Financial Services

General Accounting & Bookkeeping

Accounts Payable / Receivable

Reconciliation – Banks, Credit Card statements, Supplier Ledgers, Customer Ledgers, Inventory Ledgers, Inter company accounts, etc.

Financial Statements

Payroll Processing

Processing of VAT returns

Monthly Management Accounts

Yearly Accounts Production

Secretarial work (wherein the recorded data is sent to us and the typing of the same in a word document done by us and sent back)

Federal & State Tax Preparation ( 1040, 1041, 1065, 1120, 1120S)


$ $

$

Bookkeeping Process

Remote Updation

Books are updated at our office and the updated files are sent back to you every morning

Local Updation

Books Updated by logging in to your system from our office


STEP 1

Send Source Data / Information

STEP 2

STEP 3

Updation of the Books overnight

in our office

Updation of the Books overnight

in our office

Send Source Data / Information

STEP 2

We login to Client’s Computer

and update the books locally on

his computer at a time

convenient to him

STEP 1

E-Commerce Services


E-Commerce Services

Products Upload & Catalog Management :

Online Store Management & Promotion

Catalogs Processing

Products Listing/Upload

Competitor Price Monitoring

Product Description Writing

Products Image Editing

SEO & Shopping cart Optimization

Market & Competition Analysis

Products Page Optimization

Social Media

Online Store Maintenance :

Products Review & Updates

Order Processing & Tracking

Inventory Management

Customer Support ( Chat & Email)

eCommerce Tools & Platforms

eBay

Amazon

Big Commerce

Magento

Yahoo Small Business

Volusion Data Entry

OS Commerce

NetSuite


Customer Support Services 24/7 Chat Services

Order Completion Assistance

E-Commerce Sales Assistance

Guiding Website Visitors on Navigation

Real-time answers to Customer’s queries will improve Customer Experience & Loyalty

24/7 Email Support

Technical Support, Customer Care, Order Fulfilment and Verification Services

Resolving Escalated cases

Real-time Email response services

Personalized Email Responses to every Customer round the clock

Call Center services:

Telemarketing Services

Appointment Setting

Marketing Research & Survey

Lead Generation


Client Geographies


Consystent serves clients spread across different parts of the world highlighted below:

www.consystentinfo.com

www.globaloutsource2india.com


Corporate office

Consystent Infotech (P) Ltd #1469, 5th cross, Chandra layout 1st stage

Bangalore, INDIA

: +1-347-580-1013

:+91-776-031-9999

:+91-988-051-2278

: +91 80 2661 0118

: [email protected]

[email protected]

http://www.consystentinfo.com/

http://www.globaloutsource2india.com/

© 2014 consystent infotech all rights reserved · about consystent infotech consystent infotech is...

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