© 2013 ticor title | tt_cwp_122013_v1_3 customer web portal overview simply, connected to your...

© 2013 Ticor Title | tt_cwp_122013_v1_3

Customer Web Portal Overview

Simply, Connected to your order.


customer.ticortitle.comOur customer web portal provides you 24/7 online access to place orders, track order status, view documents, get pricing information conveniently from the office, tablet, or mobile device.

Place OrdersEasily place orders online with the operations you work with everyday.

Check StatusFind the latest information about your orders by looking the loan number, borrowers last name, order date, or escrow number.

View DocumentsPDF Document related to the order are organized and easily viewed via the customer web portal.

Calculate RatesThrough the online rate calculator you can estimate the costs associated with a specific order.

2

Within the Customer Web Portal you can:


Easily place orders online.Orders

3


Submitting and order online via the Customer Web Portal is easy. Simply Click on the “Place Orders” tab and complete required info.Orders

4

Available branches will be listed here.

Available escrow officers will be listed here.


Once all the required information has been entered click the “submit order” button. Orders

5

Upon the successful submission of your order, a confirmation screen will appear.


Click on the “Check Status” tab and enter information in the chosen field and click submitStatus

6

You may also search order by the options listed here.

Use your preferred method for order lookup.


Click on the link for the order found in the search results. Status

7


Order detail information including date and time of task completion.Status

Status posted to Customer Web Portal include:Date order received

Preliminary Report/Commitment delivered to customer

Clear to close

Lender Docs /Instructions Received

Estimated HUD delivered to client

Signing Scheduled

Loan disbursed

File recorded

Final HUD sent to client for review

Final Policy delivered

8


Status information feeds into the reports that can be delivered on a daily, weekly, or monthly basis.Report Card

9


PDF Documents related to the order are organized and easily viewed via the customer web portal. Documents

The following are examples of documents available on the Customer Web Portal:

Title commitment / preliminary title report

Payoff demand(s), liens, judgments, HOA demand(s)

Estimated HUD-1 and any/all instructions/provisions

Funding package/documents – signed note, mortgage, HUD-1, TIL, right to cancel, POA (if any), trust documents (if any), HELOC (if any)

Copy of recorded documents

Final HUD-1

Copy of Final Title Policy

10


Click on the “Rate Calculator” link on the home page of the Customer Web Portal.Rates

11


Enter your username and password when prompted. Rates

12


Enter the required information to calculate the rate. Rates

Enter all information in the required fields (*).

Then click on the “Add Endorsements and Recording Fees” button.

13


Click on the box next to the endorsement you would like to add into the fee quote and then click the “Get Estimates” button. Rates

Then click on the “Get Estimates” button.

14


A fee estimate will be generated. This estimate can be saved, emailed, or printed. Rates

15


Customer Web Portal Overview

Simply, Connected to your order.

© 2013 ticor title | tt_cwp_122013_v1_3 customer web portal overview simply, connected to your...

Documents

ticor title tt

order date

date order

status status

track order status

order lookup

specific order

order button