© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.

CMCP and Kaiser Permanente

CLE Marathon, January 17, 2013

Implicit Bias & In-Group Privilege –

Understanding and Counteracting Their Impact on Diversity & Inclusion

1

Unconscious Bias

Deborrah Jackson, RN, MPH

January 17, 2013

Examining OurUnconscious Thoughts

Or

Is Your Freudian Slip Showing?

© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.3

Definitions

UnconsciousLacking awareness

BiasA preference or inclination that inhibits impartiality

© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.

Adapted from Marilyn Loden and Judy Rosner,WorkforceAmerica! And from Diverse Teams at Work,Gardenswartz and Rowe (Irwin, 1995), p. 33.

Diversity WheelMY WORK ENVIRONMENT

ManagementStatus

UnionAffiliation

WorkLocation

Seniority

Division/Department/Unit/Group

WorkContent

Function Level/Classification

WHO I CHOOSETO BE

Income

Civic/CommunityActivities

Recreational Habits/

Hobbies

Religion/Spiritual Practices

Educational Background

Work Skills/Abilities

Attire

Work Experiences

Marital Status/

Partnerships

Geographic Location

WHO I AMAge

Race

Ethnicity

PhysicalAbility

SexualOrientation

GenderIdentity

PERSONALITY

4

© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.5

Perception

We tend to categorize people using limited pieces of information and then act on this information, even though most of our inferences have not been confirmed.

This process is called making perceptual inferences since we are required to diagnose our situation and make rapid inferences about it from scanty clues.

© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.6

Perception

© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.7

Perception

Average height of men in the US is 5 feet 9 inches

LEADER

15% = 6’ 58% = CEO’s 6’

4% = 6’2” 30% = CEOs 6’2”

© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.8

About Hidden Bias

Scientific research has demonstrated that biases thought to be absent or extinguished remains as “mental residue” in most of us. Studies show people can be consciously committed to egalitarianism, and deliberately work to behave without prejudice, yet still possess hidden negative prejudices or stereotypes.

So even though we believe we see and treat people as equals, hidden biases may still influence our perceptions and actions.

Source: Tolerance.Org

© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.9

Eliminating Bias

Once we become aware we have biases and “own” them,we have the power to change our mind.

© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.10

Affirmative Introspection

Awareness of yourself

Understanding your values, passions, preferences and world views

Acknowledging the biases and assumptions you have that influence your attitudes

Source: Gardenswartz and Rowe EIDI

© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.11

Thank you

“How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and the strong. Because some day in your life you will have been all of these.”

–George Washington Carver