© 2013. allied digital services limited. transformational domestic it outsourcing provider driven...
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© 2013. Allied Digital Services Limited.
Transformational Domestic IT Outsourcing provider
Driven by Passion & Empowered Employees
Solution Champ (Security) DQ
Channels
Top Solution Provider
DQ Channels
Honoree – Channel World Premier 100
Best Under a Billion Forbes
Best Managed Service Provider
CRN
Best Service Provider
DQ Channels
© 2013. Allied Digital Services Limited.
Allied Digital – Who We Are Born in 1984 with IT
Infrastructure DNA Over 3,500+ Skilled, Certified
& Passionate IT Professionals Operate 190 Locations, 35
Countries Across the Globe One-Stop Business Partner for
Enterprise & Business IT ITIL / ITSM Certified Service
Delivery Processes, Framework, Tools and Technologies
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Revenues over USD 175 Million
YOY EBITDA Growth of 50% EPS and Revenue Growth of
More Than 25% 110,000+ Sq. Feet Delivery
Facilities (2) in CA, USA; More in India
ISO 20000-1:2005; ISO 27001 : 2005 Certified Development Center, NOC & SOC
Recognized As Best Under A Billion By Forbes
© 2013. Allied Digital Services Limited. 3
10 Reasons Why Allied Digital - Benefits 1. Entered into US market through an acquisition of US Services company –
Sensitive to local culture – Less than 2% Visa holders or landed resources
2. Infrastructure is our DNA and we are very easy to work with
3. Matured & DR enabled Global delivery centers in (1) Gardena, CA USA (2)
Rancho CA USA (3) Mumbai India & (4) Pune India
4. Small enough to care and big enough to deliver – We cater to 10 of the F100s
5. Regionally aligned Account Management Team
6. Designated Hyper-care team for crisis management
7. Strength in technology ; services driven approach and empowered
employees
8. Transparency and Flexibility in engagements
9. Very creative, innovative and localized HR practices
10.In-house developed Industry standard Tools platform (ADiTaaS)
© 2013. Allied Digital Services Limited.
ADiInfraDCOPS & NOC
ADiInfraStorage &
BackupADiInfra
Server Support
ADiInfraNetwork
(Voice & Data)
Allied DigitalADiInfra
ADiCubeDR
ADiInfraInfra Apps
ADiInfraDC Migration
ADiInfraOptimize.
ADITaaS ITSM Basic
ADiTaaS ITSM Std.
ADiTaaS ITSM Ent.
ADITaaS ITSA
Allied DigitalADiTaaS
ADiCubeGRC & Quality
ADiTaaSTPO
ADiTaaSAction ITIL
ADiTaaSPredict IT
ADiUser GSD
ADiUserRDMS
ADiUserIMAC & Break-fix
ADiUserGSD in Cloud
AlliedDigitalADiUser
ADiCubeSecurity Services
ADiUserVDI
ADiUserBYOD
ADiUserMPS
ADiPlantLarge Rollouts
ADiPlantConfig Center
ADiPlantStaging &
Warehousing
ADiPlantDisposal Services
Allied DigitalADiPlant ADiInsight
ADiPlantWOTS
ADiPlantBranch in a
Box
ADiPlantLgostics
Consulting
ADiAppsBPA
ADiAppsDev & Support
ADiAppsApp Ops
ADiAppsVertical
Solutions
Allied DigitalADiApps
ADiCubeADiBoard
ADiAppsHorizontal Solutions
ADiAppsModernization
ADiAppsMobile
Solutions
ADiCloudNavigate
ADiCloudTransition
ADiCloudManage
ADiCloudDFaaS
Allied DigitalADiCloud
ADiCubeInnovation &
CSI
ADiCloudIaaS
ADiCloudPC as a Service
ADiCloudSaaS
IT Operations Tools Platform End User Compute Services Infrastructure Services
Application Services Cloud Services
Expanded - Our Offering Modules
• ADiCube represents our modular, flexible and technology-neutral service offerings• Each side of the cube represents a major service offering – 6 Core offerings• Service offerings can be customized according to our valued customer requirements – Mix and match
Master Integration & Large Deployments
© 2013. Allied Digital Services Limited.
ADiTaaS – ITSM & ITSA Different Modules
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Best of breed
*ADiTaaS ITSM Modules Lite BasicLite
StandardLite
EnterpriseOn-Premise
StandardOn-Premise Enterprise
1 Incident Management System 1 1 1 1 1
2 Service Asset & Configuration mgmt System (SACM) 1 1 1 1 1
3 Service Knowledge Management System (SKMS) 1 1 1 1 1
4 Service Level Management System 1 1 1 1 1
5 Standard Operation Reporting and Dashboard 1 1 1 1 1
6 Survey Module 1 1 1 1 1
7 Problem Management System 1 1 1 1
8 Self Service System 1 1 1 1
9 Work order System 1 1 1 1
10 Service Request Management System 1 1 1
11 Custom Operation Reporting and Dashboard 1 1 1
12 Change Management System 1 1
13 Release Management System 1 1
14 Asset Lifecycle Management System 1 1
15 Service Catalogue System 1 1
16 Product Catalogue System w3 1 1
17 Workforce Scheduling System 1 1
18 Vendor Management System 1 1
ADiTaaS ITSA Modules ITSA BasicITSA
StandardITSA
Enterprise
1 Discovery Tools 1 1 1
2 Server Monitoring 1 1 1
3 Network Monitoring 1 1 1
4 Storage Devices Monitoring 1 1 1
5 Operating System Monitoring 1 1 1
6 Database Monitoring 1 1 1
7 Middleware Monitoring 1 1
8 Backup Monitoring 1 1
9 Cloud Monitoring 1 1
10 Application Monitoring 1
11 Business Service Monitoring 1
12 Event Management 1
13 Event Corelation With Service Management 1
14 Runbook Automation 1
15 Auto-Remediation 1
16 Dashboard & Reporting Portal 1
17 OEM / Thirdparty Tools Integration 1
18 System Assurance & Service Management Tools Integration
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ITSM Modules Available In Cloud & On-Premise
Undergoing Pink-Verify
Undergoing Exin-Accrediation
ITSA Refers To IT Systems Assurance – Systems Monitoring , Patching, Management etc. Tools Falls Under This Category
TRY NOW www.ADiTaaS.ADiLearn.Com
© 2013. Allied Digital Services Limited.
GSD ( Global Service Desk)
Domestic in USA
Hybrid (Onsite/
Offshore)
Offshore(Mumbai/
Pune)
Remote User-Device Management
Remote SupportPatching
Asset Mgmt
Security Updates
Policy ManagementMobile Device Management
IMAC & Break-Fix
Warranty & Post
Warranty Support
Telephony, Printers,
Peripherals
Dedicated Desk side Support
On Call DispatchSupport
ADiUser – End User IT Services
Entry Point to End User Incidents
GSD in the Cloud
VDI
MPS
BYOD Anti-Theft Programs
VPro Activation
1,000,000+ Incidents Per Year
100,000+ User-Devices Managed
98% of US Zip coverage
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*Best of breed means we are providing this service to F100
OS Migration
Best of breed
Smart phone enabled workforce scheduling
300+ Languages 24 X 7 X 365
© 2013. Allied Digital Services Limited.
Entry Point Infrastructure EventsGlobal Centers, 24x7x365
NOC(Monitoring)
DC Operations
SOC (Security
Monitoring & Management)
Managed Hosting
Devices and Services Management (ITSM, ITSA)Solution Architecture
Wintel/ Lintel/Unix
Firewalls
DC facilities
Storage
Backup & DR
Voice Network
Data Network
Contact Centers
Infra Apps and Business Service Management
AD/Email Collaboration SAP Basis DBA
ADiInfra – Enterprise Infrastructure
DC Build/ MigrationsGreen IT
Virtualize &
Transform
Sourcing & “In-a-Box “
Design
Support 500,000+ devices
Availability. Performance. Capacity ManagementDC Hosting Facilities In Irvine, CA and Las Vegas, NV
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© 2013. Allied Digital Services Limited.
,
Industry Solutions
Ready Solutions
Custom Product
Development
App Support
Domestic / Offshore Model
Areas Of Expertise
CRM Solutions
Business Intelligence
Portals & CMS
Legacy Modernization
Application Security
ERP Implementation
Systems Integration
Voice Applications
Mobile Apps
Specialty
Open Source Technologies
Managed Applications
Business Process
Automation
Digital Signage & Video Conf
Sales Force Automation
Facility Access Management
Warranty Management
Mobile Workforce Solutions
Warehousing & logistics
ADiApps– Rapid Solution Development
Agile. CMMi. Enterprise Architecture
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© 2013. Allied Digital Services Limited.
,
Cloud Models
Public CloudAmazon
Hybrid and Private Cloud
Ready SaaS
Provisioning Services
Reference Architectures
Cloud Consulting
Implementation
Help Desk and App Support
Hosting Services
Data Backup, DR
Navigator Role – Value Additions
Business Case for Cloud
Enhanced Security
Catalog Integration
Best Of Breed Service
providers/ Products
ADiCloud – Cloud Services
Digital Forensic-as-a-
service
Help Desk in Cloud
Desktop Management
In Cloud
Amazon Certified System Integrator
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© 2013. Allied Digital Services Limited.
ADiPlant
1. Product Receiving and
Labeling
2. Staging / Long-term
Warehousing
3. Config Center
(Imaging)
4. Shipping & Tracking
5. Field Deployment &
Rollouts
6. Inventory Management
7. Asset Disposal
Branch in a Box
WOTS
Consulting Services
Deployment Project Mgmt
Large deployments/ Rollout / Returns
• ADiPlant is 100K sq ft factory in Rancho Cucamonga, CA
• Significant experience in deploying high volume systems to F100 customers
• Flexibility to cherry-pick offerings according to customer needs
• Differentiated Warehouse Online Tracking System (WOTS)
• 10000+ images• Experts in Server,
Storage and Networking Deployment in a rack for branch(Branch in a box) offices
Capacity to do 20K Config. a month
100k Sq ft area
200K pcs shipping an yearCertified professionals
1M pcs receiving capacity
According to state defined laws
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Best of breed
© 2013. Allied Digital Services Limited.
ADiInsight – System Integration Services
Master System IntegratorSe
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11New In Americas
© 2013. Allied Digital Services Limited.
Allied Digital
USA. UK. Singapore. India. Australia
USA. UK. Singapore. India. Australia
Contact Email: [email protected] Phone: +1-855-858-2375