© 2011 burning glass international inc. – proprietary and confidential matching people & jobs...

© 2011 Burning Glass International Inc. – Proprietary and Confidential

Matching People& Jobs

Reemployment & Education Pathways

Resume Parsing & Management

Real-Time JobsIntelligence

Matching People& Jobs

Reemployment & Education Pathways

Resume Parsing & Management

Real-Time JobsIntelligence

Real-Time Jobs Data – Leveraging Advanced Technology to Understand and Better Target Emerging Industries

April 26, 2011

PRESENTED BY:Yustina Saleh, Ph.D, Director of Analytics and Strategic Research

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Credits and Disclaimer

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This report was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The report does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. State of Arizona has the copyright to this report. Internal use by an organization and/or personal use by an individual for non-commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.

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About Burning Glass

> Since 1999, leading developer of intelligent recruitment technologies, including parsing, data extraction and analysis, and pattern-based matching.

> Holder of multiple patents in human capital analytics and predictive matching.

> Clients include:

Public Sector: Statewide deployments in the workforce systems of 12 U.S. states; Supporting the efforts of the eight northeastern states under a U.S. DOL grant to define, identify, and inventory green jobs.

Staffing Companies: Adecco, Kelly Services, Michael Page, Manpower, Randstad, Volt, etc.

Employers: Google, Accenture, General Electric, etc.

Job Boards: LinkedIn, Dice, JobFox, News Corporation, Trinity Mirror, and several of the largest job boards in the U.K., South Africa, India, and Australia.


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Beauty….

Real-time LMI data has the potential to answer these questions and many others:

> Which jobs are in greatest demand in my state or county?

> What are the specific education, skill, and experience requirements of those jobs?

> Which employers are hiring now and what skill sets are they hiring for?

> How does the talent supply compare to employer skill demands?

> How aligned is any given occupational training program to current and emerging skill requirements?

> Which employers and occupations should a program target to help more of its graduates secure employment in a tight labor market?


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…and the Beast

But deriving actionable data from real-time job postings is a thorny business:

Occupation and industry information is broad and general

Information about location, required skills and/or education can be sparse or lack detail

Duplication of job openings occurs frequently and is not always easily detected

Some occupations tend not to use online job ads for recruitment

Job posting information can be ambiguous (sometimes purposefully)


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It All Comes Down to the Job Description

Company ProfileClark Research International (CRI) offers clients a breadth of multidisciplinary skills including research science, policy analysis, economic analysis, and data collection and analysis.

Job DescriptionCRI seeks a full-time IT project manager for our Boston office. He/she must be able to build strategic partnerships; communicate project value to business managers; and be able to create and recycle operational and technical solutions. Should have strong background with software development, preferably in C++, with experience in implementing Sybase. Responsibilities include environmental assessment, documentation, process improvement, systems testing, and training.

Compensation & BenefitsSalary: $70,000 per year. Benefits: Medical, dental, and child care available. Requirements: BA/BS with 2 - 4 years of experience or the equivalent combination of education and experience; PMP Certification required.


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Reading Job Postings – Conventional Technology

Traditional Extracts:

• Job title: IT Project Manager

• O*NET: 15-1099.11 (Information Technology Project Managers )

• NAICS 541690 (Other Scientific and Technical Consulting Services )

• Location: Boston


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Burning Glass Added Extracts:

• Full location: MSA (14460); LMA (MT257165); Geocode: 42.3597, 71.0560

• Min experience: 2-4 years, Level=2• Education Attainment: Bachelor’s• Major: Computer Science,• Salary: $70,000 base salary• Benefits: Medical, Dental,

Wellness, Childcare• Type of Job: Full-time• General Skills: Collaboration;

Communications• Specific Skills: IT Design; Process

Improvement; Testing; C++, Sybase• Certificates/Certifications: PMP• Number of Positions: Single

Reading Job Postings – The Burning Glass Difference

Traditional Extracts:

• Job title: IT Project Manager

• O*NET: 15-1099.11 (Information Technology Project Managers )

• NAICS 541690 (Other Scientific and Technical Consulting Services )

• Location: Boston


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Detailed CodingOur patented text mining engine codes up more than 70 facts from each job listing

Actionable Real-Time IntelligenceDetailed data on skill gaps and employers’ specific skill, qualification, and certification needs

Job SpideringOur spiders collect job information from more than 16,000 job boards and employer websites

Deduplication & Clean Up (Done Twice)The millions of job postings we collect are screened thoroughly for duplicates and inappropriate content


How We Do It

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Real-Time Data Aggregation, Extraction & Analysis: An Evolving Art> What’s state-of-the-art has evolved significantly – even over

the last twelve months

> Expansion of universe of sites from which jobs are collected to include thousands of additional small- and mid-sized employers

> Application of text segmentation to aid in distinguishing relevant content

> Enhancement to coding and deduplication algorithms to leverage a broader range of content features

> Context-based disambiguation of skill identification and other elements

> Improved skill clustering and sub-clustering, including skill-based emerging sector identification


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Everything But the Kitchen Sink: The Limitations of Keyword Analysis

Extracted SkillsResearch SciencePolicy AnalysisEconomic AnalysisData Collection & AnalysisStrategic Partnership

BuildingCommunicationsRecyclingSoftware DevelopmentC++SybaseEnvironment AssessmentTechnical DocumentationProcess ImprovementSystems TestingTrainingChild Care


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Honing in on Actual Skills – The Benefits of Skill Sub-Cluster Analysis

Extracted SkillsResearch SciencePolicy AnalysisEconomic AnalysisData Collection & AnalysisStrategic Partnership

BuildingCommunicationsRecyclingSoftware DevelopmentC++SybaseEnvironment AssessmentTechnical DocumentationProcess ImprovementSystems TestingTrainingChild Care





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Case Study:

Understanding the Emerging Green Economy in Arizona


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Real-Time Job Listings

1

1 2

3

33

3

2

3

Auto-code jobs based onGreen O*NET definitions

Extensive qualitative review of auto-coded jobsto validate what is truly green

Validated green jobs aremined to expand greenskill / cert / context liststo include “real-world”requirements & improveongoing identification

Defining & Identifying Green: The Burning Glass Approach


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Green Sub-Cluster

Illustrative Skills

Conservation & Natural Resource Management

Soil conservation, habitat management, conservation planning, water supply

Energy Efficiency Analysis

Energy audits and assessments, energy management, energy analysis, green project management

Environmental Regulation & Protection

Energy/environmental law, environmental permitting, environmental inspection, environmental protection, remediation, pollution control, environmental safety

Green Building & Installation

Green building, installation, green facilities design, green application (e.g. solar panel application), green technician work (e.g. power plant technician, HVAC technician), solar installation

Burning Glass Green Sub-Clusters: A Skills-Based Categorization


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Green Sub-Cluster

Illustrative Skills

Green Process Water treatment, green operations, green processes, green power production, green product production, green manufacturing

Environmental Education & Training, & Public Awareness

Environmental education, community outreach green products, green financial products, energy incentives, green incentives

Green Research & Development

Environmental research, green product design, green product development, environmental studies, hydrology, geology, energy engineering, environmental engineering

Renewable/Alternative Energy

Alternative fuel, solar energy, geothermal energy, wind power, hydropower, geothermal systems, alternative energy design

Green Skill Sub-Clusters (cont).


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How We Identify Green Jobs – Examples

TECHNICAL SERVICES MANAGER (17-2061) This position is responsible for defining and providing technical business solutions and system architecture to wind and energy industry clients. The position will work with customers in identifying their energy analysis needs; lead the solutions definition and implementation process …

SENIOR INTERIOR DESIGNER (27-1025): Responsibilities: develop design concepts while adhering to regulatory requirements and encouraging the principles of environmental efficiency and sustainability … Knowledge and experience in AUTOCAD and MS Office suite.

EB (Existing Buildings) Sales Professional (41-3099): Professional providing environmentally friendly solutions in the “green" industry - skills required - green building, LEED, indoor air quality (IAQ) monitoring programs, green building certification, college education, indoor clean air green building … What you need to qualify: have 2 to 5 years of experience in the green building industry … have a college degree in a building related science or other relevant expertise … have a minimum of three years professional experience in the area of green building/LEED consulting … be LEED accredited …


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Distribution of Green Job Openings by Green Sub-Cluster

(Source: Burning Glass Analytics & Real-Time Jobs Data, AZ, Mar 2010 - Mar 2011)

Energy Efficiency18%

Energy From Renewable Sources

11%

Environmental Compli-ance, Education & Train-ing, & Public Awareness

11%

Natural Re-sources

Conserva-tion25%

Pollution Reduction & Removal, Greenhouse Gas Reduction, & Re-

cycling & Reuse35%


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Energy Engineers

Environmental Scientists and Specialists, Including Health

Nuclear Monitoring Technicians

Energy Auditors

Biological Scientists, All Other

Water and Liquid Waste Treatment Plant and System Operators

Sustainability Specialists

Automotive Engineers

Weatherization Installers and Technicians

Solar Sales Representatives and Assessors

0% 20% 40% 60% 80% 100% 120%

Example: Occupations with the Highest Concentration of Green Skills



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Green Jobs as a Percentage of Total Job Openings

(Source: Burning Glass Analytics & Real-Time Jobs Data, AZ, Mar 2010 – Mar 2011)

From March 2010 to March 2011, a total of 5,976 green jobs openings were posted in Arizona, accounting for 1.85% of total openings

Mar-10

Apr-10

May-10

Jun-10Jul-1

0

Aug-10

Sep-10

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

1.4%

1.6%

1.8%

2.0%

2.2%

2.4%

1.8%1.7%

2.0%

1.6%1.6%

1.9%1.9%

1.8%

1.9%

2.1%

2.1%

2.0%

1.7%


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Green Jobs as a Percentage of Total Job Openings by Green Sub-Cluster



Mar-

10

Apr-10

May

-10

Jun-1

0Ju

l-10

Aug-10

Sep-1

0

Oct-10

Nov-10

Dec-1

0

Jan-1

1

Feb-1

1

Mar-

110.000%

0.200%

0.400%

0.600%

0.800%

1.000%

1.200%

1.400%

Pollution ReductionNatural Resources ConservationEnergy EfficiencyEnergy From Renewable SourcesEnvironmental Compliance

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Educational Requirements for Green & Non-Green Job Openings

High School Diploma

Associate's/Some College

Bachelor's Degree

Graduate/Professional Degree

0% 10% 20% 30% 40% 50% 60%

Green Job Non-Green Job



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Experience Requirements for Green & Non-Green Job Openings



Less than 1 Year

1 to 3 Years

4 to 7 Years

7+ Years

18%

19%

48%

15%

12%

13%

51%

25%

Green Job Non-Green Job

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Salaries for Green and Non-Green Job Openings by Education

• 18% of all job postings specify salary• 21% of green

jobs specify salary• Median annual

salary for all jobs is $ 41,600• Median annual

salary for green jobs is $53,737

High School Diploma

Post-Secondary/Some College

Bachelor's Degree

Graduate/Professional Degree

Education Not Specified

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$29,994

$47,050

$60,000

$63,700

$40,000

$38,813

$47,674

$65,000

$56,607

$48,984

Green Jobs Non-Green Jobs



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Building Performance Institute (BPI)Contractors License

Leadership In Energy And Environmental Design ...Automotive Service Excellence (ASE) Certification

Certified Construction ManagerWastewater Treatment Certification

Electrician CertificationRefrigeration Technician Certification (E.G. Cfc T...Refrigeration Technician Certification (E.G. Cfc T...Automotive Service Excellence (Ase) Certification

Certified Safety Professional (CSP)Hazardous Materials Certification

Leadership In Energy And Environmental Design ...Environmental Protection Agency Certification

Mine Safety CertificateNorth American Board Of Energy Practitioners ...

Building Performance Institute (BPI)Certified Industrial Hygienist

Certified Safety Professional (CSP)Project Management Certification (E.G. Pmp)

Certified Energy ManagerLeadership In Energy And Environmental Design ...

Hig

h Sc

hool

Asso

ciat

e/So

me

Colle

geBa

chel

or's

0 10 20 30 40 50 60

Top Green & Non-Green Certifications for Green Jobs



15% of green jobs require a green or non-green certification

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> Real-time jobs data for analysis and reporting

> 5 million+ jobs aggregated from more than 16,000 job boards, newspapers, and employer web sites, updated daily

> Parses, extracts, and codes more than 70 data elements from each free-text job posting

> Skills, industries, occupations, education, certification, experience levels, salary, benefits, living wage, top employers, etc.

> Supports multi-level analyses by LMI analysts, workforce developers, economic developers, policy makers, and educators

> Provides the answers to questions such as “what are the skills most in demand in my state/region/city?” and “which employers are hiring now and what skill sets are they hiring for?”

> Full access to underlying job postings

Labor/InsightTM Demonstration


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Green Jobs As A Percentage of Total Jobs:Selected States

FloridaNebraskaMichiganMontana

KansasArizona

UtahIowa

CaliforniaSouth Dakota

WashingtonWyoming

OregonHawaiiAlaska

0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0% 4.5% 5.0%

1.3%1.8%1.9%

2.0%2.0%2.1%

2.5%2.6%2.6%2.6%

2.8%2.8%2.8%2.9%

4.6%


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Broad Clusters Cover a Wide Array of Jobs

Energy Efficiency Job Titles

Energy Efficiency Inspector Energy Coordinator

BPI Energy Auditing & Weatherization Trainer

Home Energy Efficiency Sales Manager

Energy Assurance Manager Resource Management Coordinator

Energy Efficiency Project Manager Director of Energy Development

Energy Analyst Energy Management Superintendent

Energy Trader Electrochemical Energy Faculty

HVAC Technician Area Mgr, Energy Reduction Products

Manager, Energy Smart Concepts Energy Auditor Field Technician

Program Manager, Renewable Energy Programs

Research Assistant, Photothermal Energy Conversion

Mechanical Engineer Home Energy Auditor



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Leveraging Skill-Cluster Level Data for Business Outreach – Identify Employers in Your State With Green Skill Needs

Arizona Employers with Energy Efficiency Job Openings

CH2M Hill

Jones Lang Lasalle Incorporated

Kema

Honeywell

Metrologic Instrument Incorporated

Arizona State University

Conservation Service Group

Alcoa Incorporated

Unisource Energy Corporation

Johnson Controls Incorporated



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Broad Clusters Cover a Wide Array of Jobs: Divergent Examples from the Energy Efficiency Cluster Job Title: Energy Analyst Specific duties and responsibilities: manage energy management system (EMS) schedules and review EMS schedules with store operations to ensure store operating schedules and EMS guidelines are complementary. Review site utility consumption and analyze consumption for each site using tools such as the performance dashboard, EMS data, and utility billing data, and audit outliers discovered to determine what changes can be made to correct outlier usage. Communicate changes needed to stakeholders and energy manager. Evaluate and review site specific heating, ventilation, and air conditioning (HVAC) EMS settings for compliance to master EMS program settings, to ensure integrity of forecasted energy consumption.

Job Title: Weatherization Auditor

Looking for maintenance and repair workers to provide assistance to lead weatherization auditor on energy audits and coordinate sub contractors to perform cost effective energy saving measures.

Services include assisting lead Weatherization Assistance Program (WAP) auditor on home performance audits using approved diagnostic equipment, tests shall include visual inspections along with blower door diagnostics to determine duct and envelope leakage, combustion appliance and combustion appliance zone test, gas leak and draft tests. documents all pre/post results and completes reports per WAP contract.


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Analyzing Differences in Knowledge Requirements by Levels of Educational Attainment

Knowledge Areas for Sub-BA Level Energy Efficiency Jobs

Utilities ThermostatsLoading Blower DoorsEnergy Audits Diagnostic EquipmentCarpentry Energy ConsumptionContract Management Energy Efficiency ImprovementEnergy Conservation Heating SystemsHVAC LightingPlumbing RetrofittingFlow Testing VentilationHome Energy Rating WeatherizationInsulation Installation Energy Saving ProductsMetering Devices Building Codes

Green Knowledge Areas



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Analyzing Differences in Knowledge Requirements by Levels of Educational Attainment

Knowledge Areas for BA Level Energy Efficiency Jobs

Energy Efficiency Energy ManagementEnergy Conversion Energy Business DevelopmentEnergy Consumption Economic AnalysisMaterials Science Energy Management SystemEnergy Analysis Energy ModelingEnergy Efficient Technologies Energy Efficiency ImprovementEnergy Consulting Energy Project ManagementEnergy Efficiency Services Energy ReductionGreenhouse Gas Emissions ForecastingQuality Assurance Energy AuditsBusiness Development Data AnalysisEnergy Conservation

Green Knowledge Areas(Source: Burning Glass Analytics & Real-Time Jobs Data, AZ, Mar 2010 – Mar

2011)© 2011 Burning Glass International Inc. – Proprietary and Confidential

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Leveraging Real-Time Data to Track the Hiring Needs of Green Employers by Sub-Sector

(Source: Burning Glass Real-Time Jobs Data, CA, Jan-Oct 2010)

California Employers with Solar Job Openings

Amonix Fotowatio Renewable

Bew Engineering General Atomic

Black & Veatch Johnson Controls

Borrego Solar NRG Energy

BrightSource Energy Pacific Gas & Electric

Cogenra Sharp Electronics

Det Norske Veritas Siemens

Enphase Energy Solar City

enXco SunEdison

Fluor Worley Parsons

CA Solar Openings @ BrightSource

Solar Plant Performance Engineer

Oracle Business Systems Analyst

Regulatory Analyst – Transmission Projects

Ivanpah Site Manager

CA Solar Openings @ Enphase

Hardware Board Design

Hardware Design Verification

Hardware Board Test Automation

Sr. Mechanical Design Engineer


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Case Study:

The Benefits of Moving Beyond Occupation Analyses: Tracking Demand of Jobs With IT Skills


35

Using Skill Cluster Analysis to Track IT Demand

Skill cluster analysis goes beyond traditional occupational analysis to track job demand by specialized skill sets or clusters – which can be mapped to education and training offerings

(Source: Burning Glass Analytics & Real-Time Jobs Data, Los Angeles, CA, Jan-Dec 2010)

Sub-Cluster Illustrative Skills and Knowledge Areas

Business Intelligence SAP; Business Objects; Crystal Reports

Computer Programming, Development, and Engineering

C++; Perl; Rapid Application Development

Database Administration & Data Warehousing

Database Administration; Operational Data Store; Microsoft SQL

Network Administration & Security

Cisco Routers; Computer Networking; Network Engineering

Operating Systems Macintosh OS; Operating Systems; Red Hat Linux

Software Testing & Quality Assurance Software Testing; Systems Analysis; TestFrame

Support Computer Repair; Computer Troubleshooting; Hardware Configuration

Web Design & Technology Dreamweaver; Interface Design; Quark Xpress


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Example: Many Jobs That Require IT Skills are Found Outside the IT Occupational Family

While 15% of all job postings were in IT occupations, 32% of all jobs posted required IT skills.


Jobs in IT Occupa-

tions15%

Non-IT Jobs Re-

quiring IT Skills17%

Other Jobs68%

(Source: Burning Glass Analytics & Real-Time Jobs Data, NE Region, Jan-March 2011)

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Example: Demand for IT Skills by Occupational Group

More than half all jobs requiring IT skills are in non-IT occupations and span a broad range of career areas.



Arts, Design, Enter-tainment, Sports, &

Media4% Sales & Related

4%

Office &

Ad-minis-trative

Sup-port6%

Manage

ment10%

Business/Financial Opera-tions11%

Com-puter

& Mathemat-

ical46%

Other19%

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Example: Top Non-IT Jobs Requiring IT Skills


Market Research Analysts

Retail Salespersons

Sales Engineers

Secretaries, Except Legal, Medical, and Executive

Office Clerks, General

Accountants

Sailors and Marine Oilers

First-Line Supervisors/Managers of Office and Administrative Support Workers

Management Analysts

Credit Analysts

0 2,000 4,000 6,000 8,000

813

819

843

895

898

937

965

1,013

1,063

1,135

1,402

1,449

1,722

1,890

1,943

2,500

2,517

3,100

3,729

6,348


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Top IT Skills in Demand by Skill Sub-Cluster


Business Intelligence17%

Databases & Data Warehousing

23%

Network Administration & Security12%

Operating Systems10%

Programming, Devel-opment, & Engineering

19%

Software Testing & QA2%

IT Support3%

Web Design & Tech-nologies

13%


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Example: Top Skills in Demand for Jobs Requiring Business Intelligence Skills


PostgresqlDatabase Marketing

Contact ManagementOracle Financials

Oracle ApplicationsABAPSiebel

Crystal ReportsBusiness Objects

Cognos ImpromptuIbm Websphere

SASPeoplesoft

SAPOracle

0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000

These are the specialized skills required by 89,000 Northeast job openings requiring Business Intelligence skills.


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Hypertext Markup Language

Web Programming

Internet Technologies

Adobe Go Live

Dreamweaver

Web Servers

Graphical User Interface (GUI)

Apache Webserver

Web Application Development

Extensible Markup Language (XML)

0 5,000 10,000 15,000 20,000 25,000

Example: Top Skills in Demand for Jobs Requiring Web Design & Technology Skills

These are the specialized skills required by 66,500 Northeast job openings requiring Web Design & Technology skills.



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SASPeoplesoft

SAPIbm Websphere

OracleRelational Databases

SybaseMysql

Structured Query Language (SQL)Network File System

Data CommunicationsCitrix

Network EngineeringCisco Routers

System AdministrationMainframe

Unix Shell ScriptingRed Hat Linux

SolarisOperating Systems

UnixLinuxC + +

TomcatPython

Software DevelopmentPerl

Dat

abas

es &

Dat

a W

areh

ousi

ngO

pera

ting

Syst

ems

0 200 400 600 800 1,000 1,200

Understand Occupations in Terms of Specialized Skills from Multiple Sub-Clusters Network Administrators – Required Skills


(Source: Burning Glass Analytics & Real-Time Jobs Data, NE Region, Jan-March

2011)

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Example: Cross-Cutting Professional & Analytic Skills in Demand


Time ManagementChange Management

Organizational SkillsMicrosoft Powerpoint

Proposal WritingMicrosoft Outlook

Technical Writing/EditingMicrosoft Word

ConsultingMicrosoft Office

Microsoft WindowsCommunication Skills

Needs AssessmentCritical Thinking

Microsoft AccessAnalytical SkillsMicrosoft Excel

ResearchTechnical Project Management

Microsoft ProjectQuality Control

Quality AssuranceProject Planning

Project Management

Com

mun

icati

on &

Coo

rdin

ation

Ski

llsPr

ojec

t & P

roce

ss F

low

Ski

lls

0 200 400 600 800 1,000 1,200 1,400

Network Administrators – Required Skills

(Source: Burning Glass Analytics & Real-Time Jobs Data, NE Region, Jan-March

2011)

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Case Study:

Using Skill-Based Analyses to Track Emerging Demands in Health Care


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Example: The Range of Jobs Requiring Health Care Informatics Skills

1.5% of total Northeast job openings in the first quarter (8,056) required Health Informatics skills.

Other12%

Life, Physical, & Social Science

3%

Sales & Related3%

Community & Social Services

4%

Healthcare Support5%

Business/Financial Op-erations

9%

Management11%

Computer & Mathematical12%

Office & Administrative Support

17%

Healthcare Practitioners & Technical

25%



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Top Jobs Requiring Health Care Informatics Skills

Insurance Claims And Policy Processing Clerks

Office Clerks, General

Secretaries, Except Legal, Medical, And Executive

Statisticians

Physicians And Surgeons, All Other

Billing And Posting Clerks And Machine Operators

Compensation, Benefits, And Job Analysis Specialists

Computer Software Engineers, Applications

Accountants And Auditors

Medical And Health Services Managers

Computer Systems Analysts

Medical Assistants

Computer Programmers

Credit Analysts

First-Line Supervisors/Managers Of Office And Administrative Support Workers

Computer Specialists, All Other

General And Operations Managers

Medical Secretaries

Registered Nurses

Medical Records And Health Information Technicians

0100

200300

400500

600700

800900

1,000



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For more information, contact:

Yustina SalehDirector of Education & Career Advancement Services(732) [email protected]


mailto:[email protected]

© 2011 burning glass international inc. – proprietary and confidential matching people & jobs...

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