© 2011 autodesk training your users with no training budget eric chappell author, consultant, cad...

2011 Autodesk Training Your Users With No Training Budget Eric Chappell Author, Consultant, CAD Manager

2011 Autodesk Class Summary What if you could provide the training your users need with little or no budget? What if you could train them with very little impact on production? This class will give you some great ideas about how to accomplish just that

2011 Autodesk Learning Objectives At the end of this class, you will be able to: Sell management on a new way of training Identify training obstacles in a tough economy Apply training approaches that reduce impact to production Apply training approaches that reduce cost

2011 Autodesk Who Is This Guy? Been working in the CAD world for 20 years 4 years in the field 6 years in production 4 years in consulting 6 years in CAD management and consulting Author AutoCAD Civil 3D 2012 Essentials AutoCAD Civil 3D Certification Exam Various Autodesk Documents Whitepapers Tutorials Internal Training Materials Consultant/Trainer Various Autodesk and non-Autodesk projects

2011 Autodesk Introduction

2011 Autodesk Introduction Times are Tough Many companies are in survival mode Looking harder at today than tomorrow Spending money on anything non-billable is not considered However, training still needs to happen As CAD Manager (official or not) you need to get creative to make that happen.

2011 Autodesk Introduction In this class. Well discuss many ideas Some will work for you or your company Some wont Whered I get this stuff? CAD Manager Reseller Consultant

2011 Autodesk Introduction How well break this down Training Budget - Money available to pay instructors, buy books, pay travel expenses for students or trainers, etc. Trainers - In-house experts who have the subject matter knowledge as well as teaching ability. Resources - Training rooms, computers, books, and other tangibles that are necessary for training Out-Of-Production Time - Ability of employees to step away from billable activities to spend time in a training class. Well start with the perfect scenario and work backwards

2011 Autodesk The Perfect Scenario Unlimited Everything

2011 Autodesk Unlimited Everything The best possible training consists of Classroom Training Over-the-Shoulder Training Ongoing Support

2011 Autodesk Unlimited Everything Classroom Training Still the most effective way to train/learn Like a CAD personal trainer Should be hands-on Should be instructor-led by an experienced, knowledgeable, and inspirational instructor Should be 100% custom

2011 Autodesk Unlimited Everything Over-the-Shoulder Training The best way to make the classroom training stick is to apply it right away Instructor can bridge the gap between classroom and project Also a good time to fill in any missing pieces from the classroom training

2011 Autodesk Unlimited Everything Ongoing Support Even after classroom training, and over-the- shoulder training. Users will still have questions They will run into things that werent covered during training They need a help resource preferably the same instructor who taught them.

2011 Autodesk Unlimited Everything Training BudgetTrainersResourcesOut-Of-Prod. Time Instructors classroom teaching time Instructors travel expenses Writing of custom material Instructors over-the- shoulder teaching time Instructors support time Reseller or consultant Training room Computers Projection equipment Books X hours out of production Down time during over-the-shoulder training Down time during support calls

2011 Autodesk Limited Training Budget

2011 Autodesk Limited Training Budget Use in-house instructors You dont have to teach everything An outside trainer/consultant doesnt have to teach everything Pros Eliminates instructor costs Relevant experience More expert than you in certain areas Cons Limited time/availability Potentially limited teaching skills

2011 Autodesk Limited Training Budget Have the training presented remotely If you must use an outside instructor Lots of ways of webcasting your class Use a company that provides online recorded training Pros Eliminates travel costs Cons Might be difficult to keep people Attentive In the room

2011 Autodesk Limited Training Budget Use Vanilla Training Material Purchase books from your reseller, a publisher, or Amazon.com Use a company that provides online recorded training Pros Save huge cost of having custom material written Tried and true Cons Examples will not apply directly to work in your office

2011 Autodesk Limited Training Budget Scale back the over-the-shoulder training Do small groups instead of 1 on 1 Have training provided remotely Have an in-house person do it (make sure they attend) Pros Save the cost of instructor and/or travel Cons Small groups not as effective as 1 on 1 Remote not as effective as being there Lack benefit of pro instructor

2011 Autodesk Limited Training Budget Scale back the delivery of support Support provided remotely Support provided via e-mail Have an in-house person do it (make sure they attend) Pros Save the cost of instructor and/or travel Cons Remote not as effective as being there May sacrifice response time Lack benefit of pro instructor

2011 Autodesk Limited or Unavailable Trainers

2011 Autodesk Limited or Unavailable Trainers Have a consultant provide a recording Reseller/consultant may already have vanilla recordings ask if theyll give them to you as a subscription incentive. Use a company that specializes in providing online recorded training Instructor can record it at his office on his own time or Instructor can record the first class Pros Reduces instructor costs DIY solution for your users Cons Recording not as effective as live and/or in person Vanilla recordings will lack relevance

2011 Autodesk Limited or Unavailable Trainers Record yourself Software available to record screen capture, voice, and video Provide to users via DVD, flash drive, intranet, etc. Dont spend a lot of time editing and formatting Get a USB headset microphone Pros Reduces instructor costs DIY solution for your users Frees you up to do other things Cons Recording not as effective as live and/or in person

2011 Autodesk Limited or Unavailable Trainers Have users train themselves Provide training materials and have them do it themselves Include testing as incentive Use a company that provides online recorded training Pros Reduces instructor costs DIY solution for your users Frees you up to do other things Cons DIY not as effective as live and/or in-person instruction

2011 Autodesk Limited or Unavailable Resources

2011 Autodesk Limited or Unavailable Resources Get creative with your training room Use a conference room Move some furniture to make space Rent a nearby hotel conference room Borrow a clients/partners room Invite them too You need space, tables, and chairs thats about it

2011 Autodesk Limited or Unavailable Resources Get creative with computers Use production computers Check with IT about spare computers Check with your reseller about a mobile lab Have lecture in the training room and hands-on time at users desks Teach in larger chunks

2011 Autodesk Limited or Unavailable Resources Projection equipment A must-have Use a white wall instead of a screen Borrow or rent a projector Use a large flat-screen monitor instead?

2011 Autodesk Limited or Unavailable Resources Books A must-have Dont duplicate copyrighted material Not an issue with custom material Check on bulk-rate purchase for multiple books Check on digital format Contact your reseller about providing training materials Students do not have to walk away with books

2011 Autodesk Limited Out-of-Production Time

2011 Autodesk Limited Out-of-Production Time Over-the-Shoulder Training Use a real project as your training dataset Requires an instructor who knows the design process too Pros Nearly 100% retention Some or all of training time is billable Benefits user immediately Cons Gaps in learning Supplement with vanilla training, if possible can be provided by online training company

2011 Autodesk Things to Think About Dont get locked in to the perfect traditional training model But still try to shoot for it Dont cut costs just because you can Scaled back training is better than no training Hopefully youve heard some good ideas today Or maybe some things you never thought of before

2011 Autodesk Thank You Eric Chappell Author, Consultant, CAD Manager [email protected]

2011 Autodesk Autodesk, AutoCAD* [*if/when mentioned in the pertinent material, followed by an alphabetical list of all other trademarks mentioned in the material] are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document. 2011 Autodesk, Inc. All rights reserved.