© 2009 Wipro Ltd - Confidential

Changing landscape of BPO services in

BFSI

Panelists: Shrinath Bolloju, MD & COO India, Deutsche Bank

Ajith Sundaresh, MD, Global Finance India, JPMC

Chair Person: Ramit Sethi, Senior Vice President, Wipro

© 2009 Wipro Ltd - Confidential2

Changing Landscape of BPO Services in BFSIChanging Landscape of BPO Services in BFSI

India clocked ~11bn in BPO revenues

With ~40% of the share – BFSI dominates

US Markets prominent: ~60%

“Cost-led” moves to “Transformation & Innovation”

Delivery models keep up with the pace

Captives vs Outsourced vs Hybrid

Onshore vs Offshore mix

Geographical distribution

IT - Rationalizing / optimizing / innovating

Bundling of services

India clocked ~11bn in BPO revenues

With ~40% of the share – BFSI dominates

US Markets prominent: ~60%

“Cost-led” moves to “Transformation & Innovation”

Delivery models keep up with the pace

Captives vs Outsourced vs Hybrid

Onshore vs Offshore mix

Geographical distribution

IT - Rationalizing / optimizing / innovating

Bundling of services

BFSI Early AdaptersBFSI Early Adapters

1990’s ~1998 ~2002

Knowledge Process Outsourcing (KPO)Knowledge Process Outsourcing (KPO)

Business Process OutsourcingBusiness Process Outsourcing

IT OutsourcingIT Outsourcing

Ch

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g L

an

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ca

pe

Transformation / InnovationTransformation / Innovation

Now

The General TrendThe General Trend

Source: NASSCOM

© 2009 Wipro Ltd - Confidential3

• The mortgage crisis sharpens (March 2008 - )

• Fall of independent investment banks:• Bear Stearns (March ‘08); • Lehman Brothers (September ‘08)

• Spread to the insurance sector – AIG (September ‘08)

• The move to “universal banks”: • Merrill & Bank of America; (September)• JPMC & WaMu; (September)

• Increased regulatory focus• Trouble Assets Relief Program ($750bn+) - increased government

supervision• US Senate Bill on credit cards - increased rights to card holders• Insurance industries under increased pressure for national regulation

• Change is inevitable – but where and at what pace…?

• The mortgage crisis sharpens (March 2008 - )

• Fall of independent investment banks:• Bear Stearns (March ‘08); • Lehman Brothers (September ‘08)

• Spread to the insurance sector – AIG (September ‘08)

• The move to “universal banks”: • Merrill & Bank of America; (September)• JPMC & WaMu; (September)

• Increased regulatory focus• Trouble Assets Relief Program ($750bn+) - increased government

supervision• US Senate Bill on credit cards - increased rights to card holders• Insurance industries under increased pressure for national regulation

• Change is inevitable – but where and at what pace…?

2008-09 Financial History Re-written2008-09 Financial History Re-written

How does it affect us:

-As players-As vendors-As regulators-As infrastructure providers

How does it affect us:

-As players-As vendors-As regulators-As infrastructure providers

© 2009 Wipro Ltd - Confidential4

What’s on everyone’s mind?What’s on everyone’s mind?

• New service lines emerging within BFSI segment

• New technology and process requirement

• Fallouts of consolidations and restructuring

• How do vendors reorient their offerings – domain / models etc

• Speed to Market vs Regulations vs Flexibility

• IT | BPO offerings – New cost paradigm

• Location spread – Near shore capability

• Multi tenant – Shared services

• Virtualization

© 2009 Wipro Ltd - Confidential

Thank You