© 2008 ibm corporation leonardo ferri, director tivoli southwest europe valencia, april 9th 2008...
TRANSCRIPT
© 2008 IBM Corporation
Leonardo Ferri, Director Tivoli Southwest Europe
Valencia, April 9th 2008
IBM Tivoli Service Management Center for System zCreating and Managing Value
© 2008 IBM Corporation2 Software Group -
Agenda
Market and Business Challenges
Tivoli Strategic Directions
Tivoli Service Management Center for System z
The Power of Green
© 2008 IBM Corporation3 Software Group -
IT Trends and Issues Impacting Europe
“Virtualization will continue to make headlines in 2008. It’s expanding into just about every nook and cranny of the data center, and is proving to be a very useful tool for a wider array of situations.” -- InformationWeek, Jan. 29, 2008
“One-third of IT spending now occurs outside of North America, Western Europe, and Japan. This development will create new innovation in IT, new competitors, new usage patterns, and continued cost improvement benefits for users.”
-- Gartner, Oct. 27, 2007
“By 2011, suppliers to large global enterprises will need to prove their green credentials via an audited process to retain preferred supplier status.”
-- Gartner, Jan. 31, 2008
“81 per cent of European consumers are concerned about the risk of others accessing and misusing their personal information. In particular, 78 per cent of Germans cite this as a significant worry …”-- Unisys European Security Index, 2007
© 2008 IBM Corporation4 Software Group -
Inability to Innovate
Increased focus on development project spend due to higher % of costs going to keeping the lights on … creates a dual focus of doing the right thing and doing things well
2005 2006 2007 20080
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Rising Cost of Operations
The cost of operations continues to increase at 10% CAGR … twice the rate of the IT budget
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100
150
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2005 2006 2007 2008
CIO’s Top Priorities Are to Deliver Business Agility and Innovation While Retaining a Resilient Business
Complexity
Compliance
Distributed application topologies have created enormous complexity
Changing regulatory environment requires security, privacy and ongoing audit capabilities
Rate of change and risk of change affecting service delivery
Change
© 2008 IBM Corporation5 Software Group -
IT Organizations Face Many Operational ChallengesChallenges
Rising costs of systems and networking operations
Management of data and information requirements
Difficulty in deploying new applications and services
Security of your assets & your clients’ information
Landslide of compliance requirements
Systems and applications need to be available
Rising energy costs & rising energy demand
Power & thermal issues inhibit operations
Environmental compliance & governance mandates
Costs & Service
DeliveryBusiness Resiliency & Security
Green
“Enterprises report that IT operational
overhead = up to 70% of IT budget and
growing . . . leaving precious few
resources for new initiatives.”
Forrester, 2007
© 2008 IBM Corporation6 Software Group -
Tivoli’s Service Management strategic direction and organic development
What’s happening with the
infrastructure?
How does this relate to the
business service?
Service Management PlatformService Management Platform
Event Management
Business Service Visualization
Process Automation
What actions do we take to correct the
problems?
5 Labs in Europe more than 1.000 Developers - Italy,UK,Neth.,Poland,Ireland
22 Software Company acquired 7 since 2006 - $1.6+ billion invested
Solution Areas : Business Automation, Performance Automation, Storage, Security, Storage,Asset Management
Multiplatform, use of international standards, ITIL
Virtualization and optimization of IT assets : ‘’ Project big green ‘
© 2008 IBM Corporation7 Software Group -
Enabling Business and Technology Integration
Business & Technology Assets
IBM Service ManagementIBM Service ManagementIBM Service ManagementIBM Service Management
VisibilityVisibilityVisibilityVisibility ControlControlControlControl AutomationAutomationAutomationAutomation
Provides the integrated visibility, control & automation across business and technology assets needed to achieve business
objectives.
Business processes
IT ProcessesBusiness Assets
Information TechnologyPeopleInformation
Business Objectives
Compliance & Risk Mitigation
Capital & Operational Expense Control
Growth &Competitive Edge
© 2008 IBM Corporation8 Software Group -
Visibility: See Your Business
Challenge: Business and operational audiences lack the visibility
to directly support and deliver against business objectives
Solution: Targeted real-time dashboards Integrated Business, Compliance, and Operational
dashboards leverage existing assets and provide the real-time visibility needed to manage against business objectives.
ROI Examples: A global consumer products company cut IT
operational costs by 10%, despite a 15% increase in workload
A major insurance provider reduced network events by a factor of 10, saving hundreds of thousands of Euros and improving customer service
Any data. Anywhere. For any audience. In real-time.
Industry, LoB, & Executive Dashboards
Risk, Security, & Compliance Dashboards
Operational, Service, Customer, & IT Dashboards
© 2008 IBM Corporation9 Software Group -
Challenge:
Inability to detect and mitigate network security violations in a timely manner due to a highly complex infrastructure with high volume of events.
Solution: Threat & Vulnerability Management • “Ahead of the Threat” managed service offerings provide
automated correlation and real-time monitoring of over 750 network security devices and 60,000 desktops and servers globally.
ROI Examples:
Major U.S. wireless and telco provider enjoys 75% reduction in security incidents that negatively affect business operations and a 98% reduction in time to mitigate incidents
Mitigate risks and stay in compliance
“Cyber espionage is getting renewed attention as fresh evidence emerges of online break-ins at U.S. research labs and targeted phishing against corporations and government agencies here and abroad.”
-- Network World, Jan. 17, 2008
Control: Manage Risk & Compliance
© 2008 IBM Corporation10 Software Group -
Client Challenge: Oberfinanzdirektion Karlsruhe lacked a clear picture of
overall IT performance across its diverse infrastructure It wanted a single view and single point of control for all
platforms to improve availability while reducing costs
Solution: A new monitoring infrastructure based on an IBM eServer
zSeries 990 and several IBM Tivoli software products, including Tivoli Monitoring and Tivoli OMEGAMON
Benefits: A single point of control for monitoring all applications,
which has streamlined the office’s monitoring processes. Can see potential problems sooner - and address them as
soon as possible - which helps to avoid system downtime. System z server provides a robust platform for the client's
mission-critical CICS solution and batch processing jobs, which has improved the client's system stability.
Industry: Government
Profile: Oberfinanzdirektion Karlsruhe is the regional finance and tax office for the German state of Baden-Wurttemberg. It employs more than 23,000 people.
Control Success Story: Oberfinanzdirektion Karlsruhe
© 2008 IBM Corporation11 Software Group -
Challenge:
The operational processes that directly support delivery of revenue generating business services and processes are not automated or integrated.
Solution: ‘Operational’ Automation
Automates and integrates the operational processes and tools that directly support the delivery of critical business services and processes – to help maximize productivity and reduce new labor expense, while improving service assurance.
ROI Examples:
Retail firm cut recovery times by 50%
Financial services firm increased the ratio of auto-closed events by 59%
Automating operations for greater business agility.
“The more we can simplify, streamline and automate processes, the better we can manage the growing complexity … we must handle business growth with our existing resources. IBM technology helps us achieve greater levels of efficiency at a lower cost.”
Erwin Schaefer, Swiss Reinsurance
Automation: Build Agility into Your Operations
© 2008 IBM Corporation12 Software Group -
Value DriversFacing a growing number of industry regulations and increasing sophistication of its business services, ING needed to reduce the time and cost of managing employee access to information while ensuring staff could quickly respond to business change.
SolutionWorking with IBM Global Services, ING launched an innovative Entitlement Program powered by IBM Tivoli, WebSphere and System technology that will help reduce costs, improve staff productivity and enhance security,
Value Realization Total projected savings of €15 million (US$20 million) a year Projected 50% reduction in the number of administrators assigned to support identity management processes within 18 months Anticipated 25% savings in help-desk administrative costs; Ability to reduce time and cost associated with regulatory reporting Ability to reduce turn-on time for new users from 10 days to less than 24 hours
Automation success story: ING actively secure data and services worldwide
“Effective identity management helps us maintain our reputation for excellence, protect the security of sensitive, private information and enable our employees to deliver the fast service customers expect..“
— Dion KottemanProgram Manager
Global Information Risk Management
ING
© 2008 IBM Corporation13 Software Group -
Triple asset utilization
Provision new resources in minutes
Eliminate 80% of outages
40%+ more energy efficient
Reduce floor space by 80%
Reduce disaster recovery time by 85%
- reallocating resources from operations to innovation
A Service Oriented Data Center has Far-Reaching Benefits
© 2008 IBM Corporation14 Software Group -
Enabling clients to visualize their System z as a hub for the efficient management of enterprisewide business and IT services
Secure, scalable and highly available
Providing a single service automation solution across all systemsExploit System z advantages by driving mainframe-level process automation and service management across the enterprise
Providing Service Automation within System z
Extend System z operations automation with process automation and service management through IBM Tivoli Service Management Center for System z
Announcing: IBM Tivoli Service Management Center for System z
© 2008 IBM Corporation15 Software Group -
Yet IT Organizations are Hampered by Operational and Platform SilosSystem z is often managed as a silo – apart from Distributed systems
www
Lab
or
Co
st
WebService
Invocation
SAPProcesses
EvaluateDB2SQLs
CICSProcesses
Time
J2EE App Experts and
Tools
SAP Experts
and Tools
Desktop Experts
and Tools
Database Experts
and Tools
Mainframe Experts
and Tools
Network Experts
and Tools
StorageExperts
and Tools
Operational and Platform Silos
Sp
ectr
um
of
op
erat
ion
al p
roce
sses
Automate tasks within domains
Automate tasks across domains
Govern the way processes are
executed
Automate Business & IT interactions
© 2008 IBM Corporation16 Software Group -
Efficient Service Management Spans all Platforms, all ProcessesS
pec
tru
m o
f o
per
atio
nal
pro
cess
es
Automate tasks within domains
Automate tasks across domains
Govern the way processes are
executed
Automate Business & IT interactions
System z Distributed Systems
“IBM’s goal is to truly manage the IT service, with the focus on providing the company with a strategic advantage and using its supporting technology to do just that. “
- Evelyn Hubbert, Forrester Research, IT as Just Yet Another Shared Service, January 7, 2008
© 2008 IBM Corporation17 Software Group -
IBM Tivoli Service Management Center for System z
Enabling clients to visualize their System z as an integrated, enterprise-wide highly available, scalable and secure hub for end-to-end alignment and efficient management of business and IT services
Providing Service Automation within System z
Extend System z operations automation with process automation and service management through IBM Tivoli Service Management Center for System z
Providing a single Service Automation solution across all systems
Exploit System z advantages by driving mainframe-level process automation and service management across the enterprise, providing a choice to customers for managing services end-to-end
© 2008 IBM Corporation18 Software Group -
Best Practices and Services
Optimized Infrastructure
Process ManagementProcess Management
Service Management Platform
Service Management Platform
Operational ManagementOperational Management
Incident & Problem Management
Change & Release Management
Business Service Management
Discovery & Relationship Mapping
Federated Configuration Archive
Process Automation Engine
Financial Management
Operations & Production
ControlMonitoring Security
Optimize your Data Center forAll Platforms, All Processes
IBM Tivoli Service Management Center for System z
IBM Tivoli Service Management Center for System zEnabling clients to strategically use their System z as an integrated, enterprise-
wide, hub for the efficient management of business and IT services
© 2008 IBM Corporation19 Software Group -
Best Practices and Services
Optimized Infrastructure
Process ManagementProcess Management
Service Management Platform
Service Management Platform
Operational ManagementOperational Management
Optimize your Data Center forAll Platforms, All Processes
IBM Tivoli Service Management Center for System z
Introducing IBM Tivoli Service Management Center for System zEnabling clients to strategically use their System z as an integrated, enterprise-
wide, hub for the efficient management of business and IT services
IBM Tivoli Service Request Manager
IBM Tivoli Change & Release Management
IBM Tivoli Business Service Manager
IBM Tivoli Application Dependency Discovery Manager (TADDM)
IBM Tivoli Change and Configuration Management
Database (CCMDB)
IBM Tivoli Service Request Manager
IBM Tivoli Accounting & Usage Manager
IBM Tivoli System Automation &IBM Tivoli Workload
Automation
IBM Tivoli Netview for z/OS, OMEGAMON, IBM
Tivoli Composite Application Manager
IBM Tivoli Identify Manager, IBM Tivoli
Access Manager and zSecure
© 2008 IBM Corporation20 Software Group -
Tivoli Business Service Manager Improve the alignment of IT objectives and business objectives
Tivoli Application Discovery & Dependency Manager Improve operational visibility
Tivoli Service Request Manager Improve end user satisfaction and control over incidents
Tivoli Change & Configuration Management Database Improve business control
Tivoli Business Continuity Process Manager Improve business resilience
Tivoli Security Management Improve business integrity
NEW
NEW
NEW
NEW
NEW
NEW
Completing System z and Completing Your Enterprise
© 2008 IBM Corporation21 Software Group -
IBM Tivoli Service Management Center for System zProcess automation and business service management for your Mainframe and your enterprise
Tivoli Service Management Center for System z
Service Management: TBSM & TADDM Process Automation: CCMDB, TSRM & Process Managers
Management & Monitoring
OMEGAMONITCAMPD & Admin Tools
Operations & Production
Control
OMNIbusSATWSNetView
Security Management
zSecureRACFTCIMTFIM/TIM
Financial Management
TAM for ITTLCMzTUAMTDSz
Extend System z operations and production automation with process automation and service management through IBM Tivoli Service Management Center for System z
NEW
© 2008 IBM Corporation22 Software Group -
IBM Provides Flexible Ways to Implement Service Management
Traditional silo-ed management implementation:
IBM Service Management implementation:
Operations and Production ManagementSecurity ManagementFinancial Management
Hosted on System z
Process AutomationService Automation
Operations and Production ManagementSecurity ManagementFinancial Management
Hosted on Distributed Systems
Integration
Integration
System z Distributed Systems
Choice of Platforms
Process AutomationService Automation
Operations and Production ManagementSecurity ManagementFinancial Management
© 2008 IBM Corporation23 Software Group -
IBM’s Project Big Green
© 2008 IBM Corporation24 Software Group -
Customer Challenges
Lack of Sufficient Electrical Power– The University at Buffalo installed a $2.3 million Dell supercomputer
– Upon delivery, officials discovered there was only enough power for 2/3 of the system.
– A $20,000 electrical-system upgrade was required
Escalating Energy Costs Eroding Profits– International Data Corporation (IDC - Doc #204904, Dec 2006)
– "Between 1996 and 2010, server spending is will remain flat, but energy costs are expected to increase 8X
Lack of Sufficient Data Center Cooling– Pomona Valley Medical Center is a California hospital whose data center grew from 30 to 70 servers.
– The heat generated overwhelmed the A/C system, temperatures reached 92o, and machines behaved erratically.
– In 2003, an air-conditioning unit broke down, sending the temperature over 100 degrees.
– The event caused a shutdown of systems serving the hospital's laboratory, $40,000 in damage to servers and hard drives, and prompted a $500,000 retrofitting of the cooling system.
Government Regulations Driving Greater Energy Efficiency in Data Centers– The US Environmental Protection Agency (EPA)
– The EPA was directed by federal legislation (H.R. Bill 5646, now public law 109-431) to study and promote the use of energy efficient computer servers in data centers.
– Energy Conservation Center of Japan (ECCJ)
– Passed similar legislation to that of the EPA.
© 2008 IBM Corporation25 Software Group -
Servers are more energy-efficient and use less power–Monitors servers and shows past, present, and future (forecasted) utilization rates
–Add workload to existing servers and avoid installation of additional ones
– Saves MONEY, energy and space
Achieves Service Level Agreements (SLAs) while using less electricity
–Adjusts application response times to use less power while still meeting SLAs
Holds Users Accountable for IT resources used–Tracks cost of power consumed
–Provides reports showing who was responsible for power consumption
Improves Asset Management for Greater Energy Efficiency-When to replace systems with newer, more energy efficient-ones
Facilities Management–Map and visualize data center facilities
–Air conditioning, water pipes, power outlets, power distribution units
–Obtain information on power, cooling, temperature, layout, hot spots
IBM Green Data Center Solution Solves Customer Challenges
© 2008 IBM Corporation26 Software Group -
z10 EC offers a 15% improvement in performance per kWh over z9 EC ResourceLink™ provides tools to estimates server energy requirements before you purchase
a new system or an upgrade Z10 has energy efficiency monitoring tool
– Introduced on IBM System z9 platform in April 2007
– Power and thermal information displayed via the System Activity Display (SAD)
New IBM Systems Director Active Energy Manager (AEM) for Linux on System z V3.1– Offers a single view of actual energy usage across multiple heterogeneous IBM platforms within the
infrastructure
– AEM V3.1 energy management data can be exploited by Tivoli® enterprise solutions such as IBM Tivoli Monitoring, IBM Tivoli Usage and Accounting Manager, and IBM Tivoli OMEGAMON® XE on z/OS
– AEM V3.1 is a key component of IBM’s Cool Blue™ portfolio within Project Big Green
Tracking Energy Consumption within the Infrastructure
© 2008 IBM Corporation27 Software Group -
IBM Tivoli Netcool
IBM Tivoli Maximo IBM Tivoli Workload Scheduler
Monitor Consumption Take action-alerts Application vitality
Reduce Consumption Consolidate resources Standby resources Eliminate resources
Reduce Expenses
Job scheduling during off-peak hours
Maximize Efficiency
Maintain assets for efficient operations
Automate Utility Management
Apply IT like management to utility grids
• IBM Tivoli Provisioning Mgr
• IBM Tivoli Intelligent Orchestrater
• IBM Tivoli TotalStorage Productivity Center
IBM Tivoli MonitoringIBM Tivoli OMEGAMON IBM Tivoli Composite Application ManagerIBM Tivoli Change and Configuration Management Database
Tivoli Solutions Help Address Energy Management
© 2008 IBM Corporation28 Software Group -
Delivering Energy Efficiency and Reducing Environmental Impact
Visualization, trending and analysis
Virtualization andworkload mgmt.
Impact and footprintassessment and reporting
• Applying Tivoli’s event health, performance and automation capabilities to optimize resource consumption and minimize power requirements while maintaining service levels and workload throughput.
• Working with partners to deliver comprehensive green datacenter implementations to customers including dynamic workload management and carbon footprint assessment and reporting.
© 2008 IBM Corporation29 Software Group -
A new global mega-event for Tivoli,
Showcasing the full scope of IBM Service Management solutions
More than 4,000 attendees from around the world
Featuring the leading thinkers, analysts and visionaries in the service management industry
More than 350 IBM technical experts onsite www.ibm.com/software/tivoli/pulse08
May 18-22, 2008 Orlando, FL, USA
IBM Pulse: The Premier Service Management Event
© 2008 IBM Corporation30 Software Group -30
IBM Service Management Center for System zProvides a competitive differentiator for End-to-End z Inclusive Service Management
VisibilityVisibilityRespond Respond faster and faster and
make make better better
decisionsdecisions
ControlControl
Improve Improve quality and quality and reduce riskreduce risk
AutomationAutomation
Lower Lower costs and costs and
build build agilityagility
#1 in System Management Software - IDC
#1 in Worldwide IT Operations Management - Gartner (6th consecutive year)
Highest Rated, OvumSummit ITSM Vendor Report Card
Leader, Datamonitor Vendor Comparisons for ITSM and Desktop Management
#1 in System Management Software - IDC
#1 in Worldwide IT Operations Management - Gartner (6th consecutive year)
Highest Rated, OvumSummit ITSM Vendor Report Card
Leader, Datamonitor Vendor Comparisons for ITSM and Desktop Management
© 2008 IBM Corporation31 Software Group -
© 2008 IBM Corporation32 Software Group -
System z Growth Transformation Requires a New Approach
The changing role of the mainframe is a catalyst for disruption– In addition to the classic strengths, the mainframe addresses today’s
business challenges:• Security• TCO• Energy efficiency
– Extending management and control capabilities across heterogeneous platforms
• Enterprise security• Enterprise resiliency / Back up• Enterprise workload management• Data and SOA
New management requirements are needed to accommodate the new role
– The need for management simplification to leverage new skills on System z– Transformation from legacy platform management to managing z as a hub
for mixed enterprise workloads, server virtualization and end to end services
– Evolution from systems to service management• Align IT with business• Bridge organizational gaps• Eliminate operational inefficiencies
IBM Tivoli is uniquely positioned to help customers meet these challenges
© 2008 IBM Corporation33 Software Group -
What does zService Management Center enable?
zService Management Center solutions provide the required visibility, control and automation across the service, technical support,
operations, security and financial domains and enable the transformation from a z resource management focus to a centralized
z service management model
Visibility
zService Management Center solutions provide the enterprise wide visibility to ensure reliable service delivery and efficient management of business and IT services
Control
zService Management Center solutions help to gain control of the assets, security, resource utilization and costs of service delivery
Automation
zService Management Center solutions help you to automate operational tasks and processes across the enterprise reducing manual errors, complexity and cost
© 2008 IBM Corporation34 Software Group -
What makes SMCz better than Competition?
Visualization
UI integration strategy that unifies ETE business services, IT operations and process automation– CA, BMC and HP have multiple UI with limit process integration creating system management silos– BMC has no consolidated System z and distributed Operation Dashboard – HP has no z management capabilities
Control
A federated configuration management system for data integration with automated discovery and application mapping of System z relationships– CA CMDB is on Windows & Unix only with weak reconciliation, federation & change analytics
– BMC has multiple discovery products, complex configuration and requires a Rip and Replace migration
– HP has multiple CMDBs with weak dependency visualization with no z relationship mapping
Consolidate Enterprise & IT Asset Management – BMC, CA & HP do not have EAM capabilities
Automation
Exploit System z advantages by driving mainframe process automation and service management across the enterprise– CA has no notion of automation with system management products for both Distributed and System z
– None of the competitors have cross-platform high availability and disaster Recovery
– HP has no automation for z/OS
Only SMCz enable customers to use their System z as a enterprise high
availability, scalable hub for ETE Service Management
© 2008 IBM Corporation35 Software Group -
“We consulted several vendors, and it was clear that IBM had the edge in terms of innovative ideas.” – Art Gloster, Bryant University CIO
Case Study: Green Data Center Reduces Power Expenses
Business ChallengeUnderstand and Manage Energy Usage Integrate power and thermal metrics with IT workload Understand energy usage and control power Reporting and analysis for potential energy credit Automated energy policies Extension to equipment ecosystem
IBM SolutionTivoli Green Data Center Power & thermal correlation in a single pane of glass Manual and automated power policies Realtime & historical trending with asset data Business analysis & holistic view for data center planning.
Business BenefitsUnderstanding and Control of Energy Improved understanding of energy usage Proactive energy efficiency and conservation Prioritized needs and business objectives. Improved ROI on capital via better utilization/planning
IBM Director Active Energy ManagerTivoli Maximo Spatial
ITM Green Energy Manager
Tivoli Usage and Accounting Manager