© 2006 ibm corporation delivering value with tivoli automation tivoli live! nick drabble automation...

© 2006 IBM Corporation

Delivering Value with Tivoli Automation Tivoli Live!

Nick Drabble

Automation Business Leader, Tivoli UKISA

IBM IT Service Management

© 2006 IBM Corporation2 Tivoli Live! 15 June 2006

Agenda

IT Challenges

Delivering Enhanced Automation Value

– Provisioning & Configuration Management

– Software Asset Management

– Usage and Chargeback

– Operational Management

– Micromuse Acquisition

– Availability Management



IT Organizations FaceTremendous Pressureon Many Fronts

Complexity: Resources, silos, composite applications

Change: Market demands, workloads, service levels

Compliance: Regulations, security, audit capabilities

Cost: IT infrastructure and management

78% of CEOs believe integrating business and technology is fundamentalfor innovation

Source: 2006 IBM Global CEO Survey



0

50000

100000

150000

200000

250000

300000

350000

2005 2006 2007 2008

Administration

Development

Operations

70% of CIO budget is Labor

Hardware

Services

Labor

Software70% of 2005 CIO Budget is Labor

Operations labor will be 73% of CIO labor budgets by 2008

Application development will decline at -10% CGR to 2008

0%

20%

40%

60%

80%

100%

2001 2002 2003 2004

App Development App Supt/Maint IT Operations

Application development & support labor has dropped from 48% to 34% of IT Labor spend over previous 4 years.

Source: Tivoli Commissioned IDC Study 1Q05Source: Gartner Group, IT Spending & Staffing surveys

Decrease in Efficiency as IT Spending Shifts to Operations Labor

Trend: IT Efficiency and Effectiveness are Waning

70% of CIO budget is labor

$325B in operations labor by 2008



• Tivoli continues to invest across the portfolio• New acquisitions to deliver rapid value in the automation space• Automation product enhancements

The industry’s most comprehensive set of products, services and solutions

Change and ConfigurationManagement Database (CCMDB)

Server, Network and Device

Management

StorageManagement

SecurityManagement

Business Application

Management

Service Delivery

& Support

ServiceDeployment

InformationManagement

BusinessResilience

IT CRM & Business

Management


IT Operational Management Products

IT Service Management Platform

IT Process Management Products

Best Practices

IBM IT Service Management – Innovation that Matters







Best Practices


Tivoli Product Portfolio Available TODAY!

Integrated across silos through the ITSM platform to the IT process management products

Products include:• Tivoli Access

Manager• Tivoli Identity

Manager• Tivoli Federated

Identity Manager• Tivoli Directory

Server• Tivoli Directory

Integrator• Security

Compliance Manager

• Netcool for Security Management

Security Management

Products include:• Tivoli Storage

Manager• Tivoli Continuous

Data Protection for Files

• TotalStorage Productivity Center

Storage Management

Products include: Tivoli Enterprise

Console• Tivoli Monitoring• Tivoli

OMEGAMON• Tivoli NetView• Tivoli Remote

Control• Tivoli Systems

Automation• Tivoli Workload

Scheduler• Tivoli Provisioning

Manager• Tivoli

Configuration Manager

• Tivoli Decision Support for z/OS

• Netcool/OMNIbus• Netcool/Proviso• Netcool/Precision• Netcool/Monitors

Server, Network & Device Management

Products include: Tivoli Composite

Application Manager

• Tivoli Business Systems Manager

• Tivoli Intelligent Orchestrator

• Tivoli Service Level Advisor

• Tivoli License Manager

• Tivoli License Compliance Manager

• Tivoli Usage andAccounting Manager

• Netcool/Impact

Business ApplicationManagement




• Tivoli Provisioning Manager

• Tivoli Configuration Manager

• Tivoli Workload Scheduler



Software Distributionand Management

(Branch Office – Departmental)

Servers

Clients

Data Center Automation

VMware

PhysicalServers

LPAR

Software Distributionand Management(Pervasive – Mobile Client)

Clients - Pervasive

Software PolicyManagement

PatchManagement

Software Deployment and

Packaging

AssetInventory

Bare-MetalInstallation

CO

MM

ON

R

EQ

UIR

EM

EN

TS

Enterprise Automation and Provisioning

Highest Value from Management SolutionsInterfaces to remote branch devicesNetwork ConsiderationsScalability Requirements

• Thousands of autonomous remote sites Checkpoint Restart at Job/Network levels

Highest Value from Automation Solutions• Execute repetitive, error-free best practices

Interfaces to Data Center devices• Server provisioning• Network provisioning• Storage provisioning• Security provisioning

Interfaces to What’s Remote• Windows 2000, Windows XP, Windows

CE, Palm OS, phonesSignificantly higher scalability requirements

• Tens of thousands of “intermittently connected” clients

Server control point at central site

UN

IQU

E

RE

QU

IRE

ME

NT

SU

NIQ

UE

R

EQ

UIR

EM

EN

TS

UN

IQU

E

RE

QU

IRE

ME

NT

S

Tivoli Configuration Manager 5.1(Software Distribution, Inventory, Patch Management

Compliance and Remediation)

TPM “Express” for Software Distribution 4.1(includes TPM Express for Inventory)

(SMB Software Distribution)

TPM “Express” for Inventory 4.1(SMB Inventory)

New!

New!

New!

Tivoli Intelligent Orchestrator 5.1(Policy-based Provisioning)

Tivoli Provisioning Manager 5.1(Complex Server provisioning, Extensive Automation)

New!



Provisioning Delivering a Value Roadmap

Automatically install and configure servers when required for an application

Reassign resources to servers without disrupting operation

Create new services as needed, with exactly the resources that are needed

Provide this function in a cross-platform environment without regard to underlying implementation

Dynamically deploying and optimizing IT resources real-time

Value R

oadmap

Automation

Provisioning

Orchestration



Provisioning Process in a NON-Automated Environment

Server on the Dock

Load OS – Scripted orHuman

Load Utilities, Patches.Issuance process

Make Resource available for “Test, QA, Production”Ensure Network, Storage, and App configurations Are correct.

Component Load – MiddlewareDefault Configuration

Validate Security, ensure Correct Policies in place

Configure Components – MiddlewareConfigure Tools and AgentsApply Application Specific Changes

Non-Automated provisioning Requires HUMANS, to analyze,Build, test, deploy, and configureThe servers into an environment.

Reality is that customers typically take several weeks to deploy asingle server into an environment.



Automated Provisioning Process

IBM Tivoli Provisioning Manager

ITPM: Integration to Elemental Provisioning Tools to drive the Provisioning Process. If no elemental tool exists, utilizes embedded API/CLI to perform operation.

CBL Plugins In New Server

1 Automatically Discover and Update Data Centre Model in CMDB

2 Automatically Provision Resource- Using Best Practice- Based on target desired state- Using automated workflow engine- Includes OS, patches, middleware, application, configurations & updates- Logically grouped in resource pool

3 Allocate Resource to Business-Scheduled- Reserved- Provisioned dynamically



Virtualised Data Centre Model Visualisation



Provisioning Manager Value

374 servers migrating to new OS2000 man hours budgeted

50 euro cost per man hour100000 euro budget for migration

320.8556 minutes allocated per server migration

30 days to write workflows240 hours to write workflows

12000 euro cost of writing workflow20 hours to migrate servers (19 minutes/server - 6 concurrently)

260 total hours spent13000 cost of migration1740 hours saved

87000 euro cost of saving87% time saving87% cost saving

Application Build

Migration

Days Required for: Without Provisioning With ProvisioningProject Management 1.00 0.25Hardware Build 2.00 2.00OS Load 1.00 0.25Application Build 2.00 0.50Network Configuration 1.00 0.25Test and Release 2.00 0.50

Total Effort 9.00 3.75Process Idle Idle or Waiting 19.00 1.00

Elapsed Days 28.00 4.75Time Savings (Per Server) 23.25Estimated Build Cost $4,050.00 $1,687.50Estimated Build Savings $2,362.50

374 servers migrating to new OS2000 man hours budgeted

50 euro cost per man hour100000 euro budget for migration

320.8556 minutes allocated per server migration

30 days to write workflows240 hours to write workflows

12000 euro cost of writing workflow20 hours to migrate servers (19 minutes/server - 6 concurrently)

260 total hours spent13000 cost of migration1740 hours saved

87000 euro cost of saving87% time saving87% cost saving

Days Required for: Without Provisioning With ProvisioningProject Management 1.00 0.25Hardware Build 2.00 2.00OS Load 1.00 0.25Application Build 2.00 0.50Network Configuration 1.00 0.25Test and Release 2.00 0.50

Total Effort 9.00 3.75Process Idle Idle or Waiting 19.00 1.00

Elapsed Days 28.00 4.75Time Savings (Per Server) 23.25Estimated Build Cost $4,050.00 $1,687.50Estimated Build Savings $2,362.50 = $1M pa saved (35 servers/month)

Done in 20 hours &13% of budgeted cost



Provisioning and Orchestration

MAR JUN DECSEP

TCM 4.2.3TCM 4.2.3 TCM 5.1TCM 5.1

TCM 5.1 w/FrameworkTCM 5.1 w/Framework

TCM “Software Distribution and Inventory” Solution

TCM 5.1• Packaging for Distributed and Data Center

• New Customers – Most likely TCM 5.1 Package• Installed Customers – Most likely TCM 5.1 “w/Framework” Package

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - • New User Interface• New Content Delivery Infrastructure• Improved Reporting• Leverage Active Directory Data• Software Distribution on SOA and Framework• Multiplatform Patch Management

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -• Intel Boot Server and Personality Migration• Simple Software Stack ProvisioningSimple Software Stack Provisioning• Endpoint coexistence and migrationEndpoint coexistence and migration• Coexistence with TCM/TMF infrastructureCoexistence with TCM/TMF infrastructure

This is what a customer will get for TCM 4.2.3

maintenance.

Being renamed to ‘TPM for Software 5.1” in September



Provisioning and Orchestration

MAR JUN DECSEP

TPM 5.1• Packaging for Data Center

• All Data Center Customers – Packaging by “Manage from” OS

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - • New User Interface• Multiplatform Patch Management• Intel Boot Server and Personality Migration• Software Distribution on SOA• Improved Reporting• Leverage Active Directory Data

TPM 5.1 TPM 5.1 TPM 3.1 TPM 3.1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -• Workflow Creation and Modification• Composite Application Stack Provisioning• Automation and Provisioning Capabilities

• Server, Operating System, Middleware Applications• Storage Provisioning and Automation• Security Provisioning and Automation• Network Device Provisioning and Automation

TPM - TIO “Automation” Solution

Includes Everything in TCM 5.1

and ..



5.1 Release Objectives – Summary of what’s new Rapid Deployment

– New framework independent architecture plus framework based version carries forwards

Improved TCM interface– Consolidated Web UI & Web based Reporting

– Total Cost of Ownership (TCO)

Deliver Strategic benefits for configuration management– Service Oriented Architecture (SOA) based components

– Provide a migration path from TMF to SOA

Improved Function– More scalable, flexible deployment infrastructure through

Content Distribution Services (CDS) branch office support - grid based distribution, disconnected branch offices

– TCO - fewer management servers when using SOA 2-tier topology

– Improved Microsoft Active Directory (MSAD) integration

– Additional Software and Patch automation

– Enhanced OS Management

– Software Compliance Management



Storage Manager Express

Identity Manager Express

Monitoring Express

IBM Tivoli Express: Simple, Fast, Secure IT Management

IBM Tivoli Provisioning Manager Express Products

Two New Express Offerings

IBM Tivoli Provisioning Manager Express for Inventory 4.1 Collects hardware and software inventory for reporting, audit and compliance

Upgrades to IBM Tivoli Provisioning Manager Express for Software Distribution 4.1

IBM Tivoli Provisioning Manager Express for Software Distribution 4.1 Includes IBM TPM Express for Inventory 4.1 function

Push, Pull and CD software distribution capability



1. Reduce operational cost2. Reduce time to market for new applications3. Increase service availability levels4. Increase business agility / flexibility5. Reduce risk of error via best practice, defined, repeatable

workflow6. Increase quality of new application code7. Ensure that test configuration mirrors production

environment8. Increase productivity of operational staff

1. Less cost & less risk2. Faster to market3. Better service

Why Automate Provisioning?

IBM are automating provisioning WW across 400,000 endpoints



“Star Technology are totally committed to a total on-demand strategy. Automation and virtualization in the data center are the enablers, and IBM Tivoli Intelligent Orchestrator is the tool we need to get us there”

—Mark Lamb

Technical Director, Managed Services

Star Technology Group

Business Challenge

On-demand Business Benefits:

SolutionIBM Tivoli Intelligent Orchestrator

To keep the cost of providing managed services to a minimum, and slow data center growth

Star Technology Group

Increased utilization of computing and human resources through business policy-based automation, including existing best practices

Anticipated 75% efficiency increase in server provisioning over >2000 servers in data center

Anticipated 60% slow-down in data center density Enables the introduction of a complete range of on

demand services to customers, at a optimized value, through utility-style chargeback.

Enhanced responsiveness to new business opportunities



See Tivoli Intelligent Orchestrator in Action Live!

"IBM enables us to offer an unparalleled level of service to the players,enhanced further by the personalised service provided by the newmanagement solution. It is IBM's insight that has helped us reach newaudiences using channels that were not feasible just a few years ago.”

Chris GorringeChief executiveThe All England Lawn Tennis and Croquet Club

AELTC launches Wimbledon Live – a brand new service with live and on-demand video coverage of the Wimbledon 2006 Championships

www.wimbledon.org







Best Practices

IT Financial Management – Software Asset Management







Compliance Manager


Security Management





Storage Management







Manager• Tivoli






Application Manager







• Netcool/Impact






Align IT with the Business …Align IT with the Business …

IT Financial Management has become a topic of increasing focus and an important issue for CXOs when

aligning IT with the Business Goals

Financial Management

Business Strategy

Governance

Service QualityInvestment

Asset Management &

ComplianceResource

Accounting & Chargeback

Optimization



The Challenge and the Solution – Align IT Software Spending

with Business Priorities Tivoli’s Unique Capability

What software do I have?

How much is each software asset costing me now and in the near future?

All three questions must be answered to align IT spending with Business Goals

To what extent is this software used?

Is this different from what was purchased?

Auto-Discovery of Software Assets

End-to-endTivoli License Compliance Manager

Usage & Activity Monitoring

Tivoli License Compliance Manager Tivoli Contract Compliance Manager

Contract Management

Comparing Usage to ContractsTivoli Contract Compliance Manager



Tivoli IT Asset Management Overview

Tivoli

Asset

Management

Viewer

Tivoli

Contract

Compliance

Manager

Tivoli License

ComplianceManager

Tivoli License

ComplianceManager for

z/OSMainframes Tivoli Usage

Accounting Manager

Tivoli Configuration

Manager

PCs

UNIX/NTServers

AS/400

Enterprise-WideReports

CCMDB

Service Desk,ERPs,

Other Tools

An end-to-end Asset Management facility

delivering efficient control of inventory, contracts and costs associated with the

use of IT Assets

Future

Future

ITFM/ ITAM Process Manager

Future



Where Do SAM Savings Come From?

22%

3%

35%6%

4%

11%

5%11% 3%

Invoice Reconciliation

Aviod Redudant Product Evaluation

Removal of Unnecessary Software

Tax Savings

Better Vendor Negoiation Data

Productivity Improvement

Optimized CPU Upgrades

Avoid Compliance Penalties

Avoid Unnecessary Purchases

80% from Unnecessary Software Invoice Reconciliation Avoiding Penalties Productivity Improvement



What will Your savings be?

“We are under control , we know every piece of software running on our systems……. “

European Bank - Told us they had 109 products on their system - we found 109 products .. plus 119 more .. all in

use!

Major Outsourcer - Attributed $35m of savings directly to Isogon in 18 months

Regional Bank – Independent consultant paid €1m as his share of Year 1 savings realised via Isogon

“Enterprises that begin an asset management program experience up to a 30% reduction in costs the first year.. and continue savings of 5-10% for the next 5 years” – Gartner







Best Practices

IT Financial Management – Usage and Accounting







Compliance Manager


Security Management





Storage Management







Manager• Tivoli






Application Manager







• Netcool/Impact





Of those who have not implemented, over half intend to implement server virtualization technologies within the next 1-2 years

Source: IDC and STG MI

Server spending around virtualization will balloon to nearly $15 billion by 2009 *

Virtualization momentum

*InfoWorld: “Virtualization ramp up is real – IDC”, October 18, 2005 ; “$15 billion worldwide by 2009”

0%

10%

20%

30%

40%

50%

3Q04 4Q04 1Q05 2Q05 3Q05 4Q05

Implemented Plan to Extend Plan in 1 Year

29% of sites implemented

49% of sites have or plan to implement



Usage and accounting capabilities are critical for virtualized environments

Usage data collection addresses key virtualization requirements

Need to assign costs that are not related to a box or role, e.g., the cost of managing the architecture or the overall installation costs

Must allocate costs and identify accurate usage as a prerequisite to implement end-to-end service level agreements

Desire to continually optimize the utility infrastructure

Costing and usage assignment critical to creating a Service Oriented Infrastructure



The Challenge and the Solution - Align IT Software Spending

with Business Priorities IBM Capability

Who is consuming which IT resources? Data collectors for IT infrastructure can review consumption across multiple dimensions

What is the cost of those resources, including those that are shared?

Costing engine assigns cost to resource usage

How should IT allocate cost for chargeback, ROI, costing analysis, and billing?

Costing engine associates usage costs to consumers of IT resources

All three questions help align IT spending with business priorities



IBM completes acquisition of CIMS LabsResource Usage based accounting, cost analysis & chargeback

IBM Tivoli Usage and Accounting Manager (ITUAM)

A Cross-platform software system that determines the cost of providing information services

Helps manage IT costs by appropriating costs to an organization’s products, services and business functions

A software system that measures, analyzes, reports and bills the utilization and costs of different computing resources – including servers, storage, networks, databases, virtualized environments, messaging & other shared services

An integral part of an organization’s financial reporting systems

–Provides Invoicing, Product Profitability, ERP Integration, Activity Based Costing, Resource & Cost Trending, etc

New!



Why is IBM Tivoli Usage and Accounting Manager important? CIO’s today have to support growth while managing costs.

CIO agenda Support increased business flexibility and introduce new

applications faster Better integrate business processes with IT Improve IT systems utilization and productivity Demonstrate how IT investment meets the business need Reduce or mitigate business operations risk Reduce Cost

ITUAM Value summary

• Accurately and fairly determine the cost of providing IT services to the user community • Predict and justify future IT spend• Automate cumbersome manual processes for chargeback and/or IT cost allocation • Easy to use Web-Based Reporting & Drill-Down and multiple outputs







Best Practices

Operational Management







Compliance Manager


Security Management





Storage Management







Manager• Tivoli






Application Manager







• Netcool/Impact


• Tivoli Workload Scheduler



IBM Tivoli Workload Scheduler v8.3Single solution to manage workloads from multiple applications, across multiple platforms

Scheduling repository on a real RDBMS

Tivoli Management Framework replaced with WebSphere Infrastructure

Advanced planning capabilities

Public J2EE and Web Service APIs

Job Scheduling Console

End to End Job Scheduling

TWS z/OS Server TWS Server

z/OS based Distributed

TWS Agents

AIX, HP, Solaris, Windows, Linux, OS/400, z/OS…

TWS Business Agents

SAP PeopleSoft Oracle

TWS Dynamic Workload Broker

New!

New!

New Product for Distributing Workload



Automation SummaryChallenges facing IT

Cost: IT infrastructure and management

Change: Market demands, workloads, service levels

Complexity: Resources, silos, composite applications

Compliance: Regulations, security, audit capabilities

Hardware

Services

Labor

Software70% of 2005 CIO Budget is Labor

Provis & Config Costs reducedService improvedBusiness flexibility improvedFaster time-to-market

Software Asset Costs reducedCompliance Managed

Usage & Acctg Understand Usage CostsResources optimised

Production Ops Costs reducedResources Optimised

All Productivity improvedSource IDC



Thank You

Questions?







Best Practices

Next .. Availability Management & Micromuse







Compliance Manager


Security Management





Storage Management







Manager• Tivoli






Application Manager







• Netcool/Impact



• Tivoli Monitoring

Tivoli Composite Application Manager

• Netcool/Impact


© 2006 ibm corporation delivering value with tivoli automation tivoli live! nick drabble automation...

Documents

service management platform

tivoli automation tivoli

service management innovation

crm business management

tivoli ukisa slide

ibm corporation

labor operations labor

service levels compliance