© 2003 shrm shrm weekly online poll: february 4, 2004 question of the week - employee satisfaction...

© 2003 SHRM

SHRM Weekly Online Poll: February 4, 2004

Question of the Week - Employee Satisfaction Surveys• Analyzing 275 responses of 1497 emails

sent, 1451 received (response rate = 19.0%).• Fielded January 27 – February 4, 2004;

presentation generated on February 4, 2004.• Overall margin of error is +/- 5.9%

© 2003 SHRM


How often does your organization conduct employee satisfaction surveys?

3%5%

3%6%

19%

36%

12%

23%

16%

30%

41%

7%

More thantwice a year

Twice a year Once a year Once everytwo years

Less thanonce everytwo years

We do notconduct

employeesatisfacti...

Other

All Respondents (n=275) Those who conduct satisfaction surveys (n=143)

© 2003 SHRM


How often does your organization conduct employee satisfaction surveys?

Choice Count Percentage

(Overall)

(n=275)

Percentage

(among those who conduct)

(n=143)

More than twice a year 7 2.6% 4.9%

Twice a year 9 3.3% 6.3%

Once a year 51 18.6% 35.7%

Once every two years 33 12.0% 23.1%

Less than once every two years

43 15.7% 30.1%

We do not conduct employee satisfaction surveys

111 40.5% n/a

Other 20 7.3% n/a

© 2003 SHRM


Breakdown by Organization Size

© 2003 SHRM


Organization Size(Average = 1,111)

27%

42%

31%

Small (0-99) Medium (100-499)

Large (500+)

© 2003 SHRM


Breakdown by Organization Size(NOTE: Small sample size within each group)

Choice Percentage

(Among those who conduct employee satisfaction surveys)

Overall

(n=143)

Small

(1-99)

(n=27)

Medium

(100-499)

(n=61)

Large

(500+)

(n=55)

More than twice a year 5% 4% 7% 4%

Twice a year 6% 4% 5% 9%

Once a year 36% 44% 33% 35%

Once every two years 22% 15% 23% 26%

Less than once every two years

30% 33% 33% 26%

© 2003 SHRM


Other (please specify)

• Officially, never. informally, once a year• We are a new start up Japanese Manufacturing Company, but my

experience with the Japanese is that formal employee surveys are not in the original 5 year plan.

• Periodically• 90 Day follow up after New Hire• We just conducted our first one• Just conducted our first one.• I am the sole owner with no employees• One Person Consulting Firm• Periodically, no set time frame• Once a year, but we survey 1/4 of the population each quarter so we

have our fingers on engagement quarterly• Comprehensive survey every two years of all employees with Pulse

surveys of random employees on key essentials quarterly. • Last year was the first time we conducted an employee satisfaction

survey, and it was for upper management only. We plan to conduct a satisfaction survey with all employees within the next year or two.

© 2003 SHRM


Other (please specify), cont’d.

• 18 months• Quarterly or JIT• We have done one survey • Our regional HR Manager performs these, unknown how often• Me/HR being here is new - this year will be the first survey• As consulting assignment dictates• We just did one (last one was about 5 years ago)

© 2003 shrm shrm weekly online poll: february 4, 2004 question of the week - employee satisfaction...

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