© 2003, educational institute chapter 1 hospitality technology systems managing technology in the...
TRANSCRIPT
© 2003, Educational Institute
Chapter 1Hospitality Technology
SystemsManaging Technology in the Hospitality
IndustryFourth Edition(469T or 469)
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Competencies forHospitality Technology
Systems1. Describe the basic functions common to property management systems.
2. Identify stand-alone technology systems that may interface with property management systems.
3. Describe the basic functions of a point-of-sale system.
4. Describe the basic functions of a sales and catering system.
(continued)
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Competencies forHospitality Technology
Systems
5. Identify hospitality accounting modules typically provided by back-office software packages.
6. Explain the impact of e-commerce on hospitality organizations.
(continued)
PMS FunctionsReservations module
Availability/forecasting
Reservation records
Reservation confirmations
Rooms management module
Room status
Registration
Room assignments
Guest accounting module
Folio management
Credit monitoring
Transaction tracking
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Common PMS Interfaces
Central reservations system
Internet
Sales and catering
Point-of-sale
Credit card processing
Revenue management
Back office accounting
Call accounting
Electronic locks
Energy management
Auxiliary guest service devices
Electronic message waiting systems Voice mail systems
Guest-operated devices
Vending systems Entertainment systems
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POS Order Entry Functions Displays menu items.
Different prices
Different meal periods
Different outlets
Applies modifiers to menu items.
Groups menu items with single price.
Allows delayed order entry to time service.
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POS Order Entry Functions
Counts down available “daily specials.”
Provides rapid entry of quick-service items.
Offers simple way to re-order a round of drinks.
Enables off-menu orders.
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POS Settlement Functions Splits charges on check.
Transfers checks from one server to another.
Combines checks for different tables or servers.
Can apply service charges.
Reports tips by server.
Records settlement method.
Tracks voids, corrections, and adjustments.
Provides reports such as:
Cashier shift balances. Menu item sales analysis. Server productivity.
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Sales and Catering—Group Sales
Creates company master records with multiple contacts.
Tracks sales interactions.
Provides sales follow-up reminders—“ticklers.”
Displays room availability.
Tracks tentative and definite bookings.
Blocks rooms for group sales.
Enables a “wash” adjustment.
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Sales and Catering-Function Rooms
Records function room size/capacity in different configurations.
Displays images of each function room in typical configurations.
Displays function room availability.
Allows simple relocation of event from one room to another.
Creates pick-lists of standard-priced menu items.
Displays availability of audio-visual and other equipment.
Generates contracts and banquet event orders.
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Accounting Applications Accounts receivable module Customer master file City ledger file Account aging file Accounts payable module Vendor master file Invoice register file Check register filePayroll module
Employee master file
Payroll register file Govt. register fileFinancial reporting file
General ledger Trial balance Financial statements Other modules Inventory file Purchasing Budgeting Fixed assets
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E-Commerce Concepts Internet Server World Wide Web (www) HyperText Transfer Protocol (http) Uniform Resource Locator (URL) Search engine Electronic data interchange (EDI) E-Distribution Global distribution systems (GDS)
Internet distribution systems (IDS)
Hotel Electronic Distribution Network Association (HEDNA)